Assistant Manager Branch Operations
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Some careers open more doors than others.If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) helps deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals families business owners investors and Wealth and Premier Banking provides a leading premium proposition through Premier Banking and together with our Private Bank are present across the worlds most important markets booking centres and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
Principal Responsibilities
- To ensure timely and error free reporting of transactions received at the ISC.
- Act as a point of Escalation and keep a track of high aging cases for the locations mapped and ensure responses are sent in line with complaints Policy.
- To ensure the locations mapped are uniformly following BAU & are strictly adhering to audit requirements.
- To have regular meetings with MFDs to create awareness of self-service options & latest regulations.
- To use the CRM(SFDC) appropriately & ensure team uses it to capture all activities complaints queries & monitor ageing & tagging accordingly.
- To Handle Institutional desk if applicable & ensure institutional transactions are handled as per the set process. Ensure daily coordination with corporate customers and provide best in class services.
- Manage customer communication effectively to ensure timely resolution.
- Explore and suggest initiatives that contribute to achieve customer delight.
- Interact closely with Mutual Fund Distributors and Sales team to ensure that there is no lapse in service.
- Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner.
- Enhance Customer Service experience through increased sensitivity in managing customer/ distributor interfaces.
- Ensure appropriate record keeping of documents and all branch Controls are maintained in a manner that no adverse comment is marked in Audits.
- Contribute to projects assigned and complete the same as per the Project plan.
Qualifications
- A Graduate/ postgraduate with minimum of 2 experience in Finance Industry
- NISM Series V-A mutual fund Distributors certification
- Experience in Customer interface
- Trained in MS office
- Communication skills and command over the English language
Youll achieve more when you joinHSBC.
HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
Issued byHSBC Global Asset Management (India) Private Ltd
Required Experience:
Manager
Key Skills
- Corrosion Inspection
- Evaluation
- Drafting
- Activex
- HR Operations
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
