Customer Service Advisor – Insurance Career Opportunity
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Job Summary
Customer Service Advisor Insurance Career Opportunity
Bolton 24479 MondayFriday 35 Hours
Are you an experienced Customer Service professional looking to build a long-term career rather than move between front-line roles
Were recruiting a Customer Service Advisor to join our growing insurance team in Bolton. The successful candidate will be trained and developed into a Claims Advisor managing household property insurance claims from start to finish.
This is an opportunity to step into a professional insurance role with structured training and clear progression.
The Role Claims Advisor (Full Training Provided)
As a Claims Advisor you will:
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Take first notification of loss calls from policyholders
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Deliver professional high-quality customer service throughout the claim
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Assess policy cover and validate claims (training provided)
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Gather supporting documentation and information
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Liaise with contractors and suppliers
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Manage your own caseload from first notification through to settlement
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Keep customers updated and resolve queries efficiently
This is not a scripted call centre position. Youll take ownership of claims and develop technical knowledge over time.
What Were Looking For
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Minimum 12 months experience in a Customer Service role
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A confident and professional telephone manner
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Strong listening skills and attention to detail
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Organised and comfortable managing multiple tasks
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Competent using different systems
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GCSE English and Maths (Grade C/4 or above)
You do not need previous insurance experience. What matters is your customer service approach and willingness to learn.
Why Join Us
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Salary: 24479
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35-hour working week
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MondayFriday (no weekends)
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Structured development and career progression
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Support towards CII qualifications
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Increasing holiday allowance with service
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Birthday day off
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Contributory pension
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Free on-site parking
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Bonus for exceptional performance
Were a small supportive team with plans to grow. If you want to move beyond entry-level customer service and build a career in insurance wed like to hear from you.
Apply now.
Key Skills
- Estate Law
- Sales Experience
- Direct Sales
- Time Management
- Trusts
- Quality Assurance
- Customer Service
- Swift
- Training & Development
- Insurance Sales
- Medicare
- Wills
