Credit Control Officer

As a Credit Control Officer you will play a key role in maximising revenue collections to allow for continued development and growth in the marketplace. This role helps work towards our goal of continually creating innovative products that enable businesses to prepare for their next big breakthrough.

Who are you
This role requires someone with high attention to detail and an accounts mindset. You should be solutions-focused target-oriented and passionate about reaching simple outcomes in complex situations. You are adept at providing clear and concise communication to clients and internally. You work well in an environment with an established framework but with less direct supervision.

How will you create impact
Beyond ensuring a high level of cash flow you will be key in providing market-leading customer support and solutions to our clients. You will bring together creativity and innovation with problem-solving skills to ensure revenue is maximized promptly while also ensuring our clients receive the level of service they expect.

Some of the key activities of this role include:

• Manage a portfolio of accounts based in the United States and similar regions.
• Ensuring the timely collection of these accounts through various methods such as emails
• Escalating queries where necessary promptly to ensure fast turn-around and resolutions to any issues.
• Helping provide solutions to payment queries and issues referred to us by other teams and clients directly.
• Providing & communicating insights and opportunities to the Team Manager we all work collaboratively together towards our targets and identification of potential improvements is key to us.

Wed love to hear from you if you:

• have relevant experience in a similar role (Credit/Collections/Accounts Receivable)
• are confident with English language comprehension & communicative skills
• are clear and concise with your written communication skills
• possess constructive problem-solving skills
• are obsessed with details like to work methodically and can manage competing priorities
• are comfortable using MS tools (including Excel Confluence and Slack) and a Mac/Apple environment
• look at challenges as opportunities to make things better faster and simpler
• are open and willing to take initiative in communicating with the Sydney Team