HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage protect and grow their international network and breadth of expertise enable us to support individuals families businessowners investors and entrepreneurs around the world.
Engage and Discover Customer Needs on Branch Entry
Acquire New to Bank customer
Deliver Service Excellence
Promote digital/CCSS solution to release teller/PRSs service burden
Support the Branch
Complete simple retail sales
Protect the Bank - through vigilance against fraud Knowing your customer adhereing to regulations/policies and minimising operational risk
To be successful in the role you should meet the following requirements:
Strong interpersonal and empathy skills with strong decision making and ability to deliver
Minimum of two years working in financial services industry
Previous experience in Retail/Premier sales preferred
Understanding of core products Premier proposition and familiar with retail and wealth product processes
Understanding of relationship management systems (RM Platform etc.)
Solid knowledge of appropriate branch operational procedures
Money Laundering Awareness Certificate held
Knowledge of relevant regulatory governance in market
Good knowledge of HSBC and personal banking
Team player with collaborative skills
Knowledge of local and Group compliance regulations
Able to deliver the client experience and needs-based solutions through effective commu
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.