Fulfilment Officer
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As a trusted partner to advisors at Manulife Bank we deliver sophisticated lending solutions and financial strategies that dont just grow wealth they amplify it. Built on a foundation of excellence and driven by bold innovation we empower advisors to deepen relationships unlock potential and redefine success for their clients. Were looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us and be part of a team where banking drives extraordinary outcomes.
Primarily responsible for verification of documents of residential mortgage applications from new loan inception to instructions to lawyers and addition to preparing and processing all mortgage-related transactions and documents this position requires a high degree of efficiency and organization.
Position Responsibilities:
Review documents submitted by the Mortgage Specialist to ensure the file is in good order and all conditions have been met.
Set up and administer new mortgage business and process the related financial transactions.
Address routine queries from internal partners.
Apply strong decision making and problem-solving skills to resolve situations influence decisions and maintain strong accountability with respect to workload and responsiveness so that expectations and standards are met or surpassed within a timely manner.
Contribute to and support the team in meeting urgent deadlines and unexpected increased volumes.
Promptly respond and resolve inquiries.
Create and maintain strong team collaborative working relationships with internal departments by providing excellent customer service.
Identify continuous improvement opportunities and share ideas for improvements and efficiencies and assist with implementation.
Ensure escalated complaint investigations consider customer experience.
Follow Bank policies and standards for required information supporting documentation and processes to discharge a mortgage
Required Qualifications:
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
General knowledge of residential mortgage business and mortgage underwriting practices an asset
Sound knowledge of MS Office programs such as Word Excel Outlook
Previous Banking experience is an asset
Excellent customer service skills
Strong interpersonal skills
Proven organization and time management skills
Preferred Qualifications:
Strong attention to detail
Ability to work in a high-volume fast-paced environment.
Ability to understand and correctly interpret legal mortgage documents
Team collaborative (strong Team player)
Willing to work flexible hours during peak season.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Quebec - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$45900.00 CAD - $76500.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Unclear Seniority
Key Skills
- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
