Service Dispatcher
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Job Location:
Ellisville, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Ford Service Technician Dispatcher (CDK Experience Preferred)
About Us
We are a busy customer-focused Ford dealership committed to delivering exceptional service and maintaining a positive team-oriented work environment. We are currently seeking an experienced Service Technician Dispatcher to join our service department.
This is a union position paid hourly with weekly payroll every Friday.
Position Summary
The Service Technician Dispatcher is responsible for efficiently dispatching repair orders to technicians ensuring proper workflow through the shop and billing warranty repair orders accurately using CDK. This role plays a critical part in maintaining productivity technician efficiency and high-quality service standards.
Key Responsibilities
Dispatch repair orders to technicians based on skill level certification and workload
Monitor shop flow to maximize efficiency and productivity
Maintain accurate and organized repair order documentation
Bill and process warranty repair orders in accordance with Ford and dealership guidelines
Ensure proper labor operations story documentation and coding for warranty compliance
Communicate effectively with service advisors and management regarding job status
Assist in maintaining compliance with Ford policies and union guidelines
Support the service team in meeting department performance goals
Qualifications
Previous experience as a Service Dispatcher in an automotive dealership required
Ford dealership experience strongly preferred
Proficiency with CDKrequired
Experience billing Ford warranty repair orders required
Strong organizational and time management skills
Ability to multitask in a fast-paced service environment
Excellent communication and problem-solving skills
Understanding of flat-rate systems and technician workflow
Compensation & Benefits
Union position
Hourly pay
Paid weekly (every Friday)
Health dental and vision benefits (per union agreement)
Paid time off (per union agreement)
Retirement benefits (per union agreement)
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Automotive Service TechnicianLocation: Beuckman Ford – Ellisville, MO About Beuckman Ford Beuckman Ford has proudly served the Ellisville and greater St. Loui...
