TL- Customer Operations
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Job Location:
Sheboygan, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Bring YOUR energy to Alliant Energy!
At Alliant Energy our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today while powering whats next in energy. When our employees say I am energy it means they take pride in the work we do when disaster strikes as well as all the days in between. We want you to be safe happy and healthy. Thats why we prioritize safety offer volunteer opportunities and provide competitive pay comprehensive health and retirement benefits tuition reimbursement and paid time off.
Team Lead Customer Operations manages and is responsible for the engineering resources associated with basic to complex construction materials tools and equipment associated with new customer work system operations maintenance and reliability construction necessary to support system growth value added products and services and emergency response work. This position is the key contact for leadership within the community and is responsible for maintaining relationships with key municipal wholesale and retail customers.
What you will do
- Performs all leadership duties including but not limited to hiring and rewarding talent fostering an inclusive and safe workplace partnering with employees to set clear goals and expectations providing timely and specific feedback on performance developing improvement plans to address performance gaps addressing conflict with care and respect identifying opportunities for growth and development embracing and modeling a mindset of lifelong learning ensuring employees report to work fit for duty adhering to our Code of Conduct interfaces with communities and customers and models Alliant Energys Core Values at all times.
- Oversees the safe planning coordination compliance and management of gas and electric operations activities in an assigned geographic area including resources and material involved with new customer projects and system improvement projects routine maintenance and emergency work.
- Demonstrates leadership in the area of safety including observing and enforcing safety rules and operating practices encouraging safe work behaviors assisting in accident investigations and promptly correcting conditions and unsafe work behaviors which may lead to accidents.
- Serves as the ultimate decision-maker during life-threatening emergency situations involving facilities people and property.
- Interacts with customers and ensures all customer interactions with others are handled promptly and efficiently including resolving customer concerns and complaints.
- Serves as primary contact and interfaces with environmental staff on environmental issues directly related to the supervisors assigned geographic area.
- Ensures that no Notices of Violation are issued against Alliant Energy in the assigned geographical area assigned.
- Oversees all aspects of gas inspection and maintenance of the distribution system. Responsible for regulatory compliance and the timely execution of work consistent with the companys Operations and Maintenance (O&M) plan.
- Provides oversight in the use of gas inspection maintenance and management system (GIMMS).
- May manage the service and repair work in an assigned geographic area; assist with the planning coordinating engineering material procurement project management construction management and closing process of the company gas construction activities including managing the design and installation of all types of gas distribution systems and customer owned gas system work. May manage meter reading and meter operations activities as well as agricultural small business and residential service sales and conservation activities.
- Engages in other duties as needed that support Alliant Energys Values and helps deliver on our Purpose to serve customers and build stronger communities.
- Bachelors Degree Emphasis in business administration engineering or related area Preferred
Required Experience
- 3 years of experience in large electric construction gas and electric operations project management or related work
Other Requirements
- Support and foster a culture of belonging while demonstrating a strong commitment to equal employment opportunity.
- Must possess a valid drivers license.
- This job is covered by the Department of Transportation regulations on drug and alcohol testing (CFR 49 Parts 40 and 199) and is subject to drug testing according to said regulations.
- Primary residence must be within a reasonable distance of designated headquarters and within 45 minutes of an operating center in the zone(s) for which employee is responsible.
Knowledge Skills and Abilities
- Demonstrated effective leadership and supervisory skills preferred.
- Working knowledge of electric gas or steam operating practices construction standards work methods equipment maintenance practices regulatory compliance and materials preferred.
- Demonstrated experience working with labor union management preferred.
- Knowledge of safety rules and applicable electric codes and DOT regulations preferred.
- Demonstrated ability to read and understand utility maps plan and profiles and drawings preferred.
- Demonstrated financial skills such as budgeting and basic accounting preferred.
- Demonstrated effective interpersonal verbal and written communication skills.
- Demonstrated ability to use computer software programs (e.g. e-mail word processing spreadsheet and project management) preferred.
- Ability to work effectively in a collaborative and inclusive work environment.
Key Skills
- Business Process Improvements Customer Experience Management Energy Distribution Systems Management Operations Management Financial Management Health Safety and Environmental Management Outage Management Project and Program Management Regulatory Compliance Resource Optimization Stakeholder Management Leadership
Our people are passionate about what they do the product they sell and the customers they serve. If youre looking for an opportunity to be a part of a work family that values collaboration innovation and dedication were the right company for you.
Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Pay Range:
This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position experience skill set internal pay equity and other relevant qualifications of the applicant.
Its not just what we do; its how we do it.
Live Safety. Everyone. Always Make Things Better Care For Others Do The Right Thing Act For Tomorrow Think Beyond. Be Bold
Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicants qualifications are considered without regard to race color religion sex national origin age disability veteran status sexual orientation gender identity or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check and a drug screen where applicable.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Applicants in need of a reasonable accommodation for any part of the hiring process please email .
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Alliant Energy (NASDAQ: LNT) and its 3,300 employees provide a life-essential service to homes, farms and businesses across Iowa and Wisconsin. We serve approximately 985,000 electric customers and 425,000 natural gas customers with safe, reliable energy. We are a leader in renewable ... View more
