Lead Attendant
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Job Location:
South San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Lead Workplace Attendant is the on-site leader at client locations for Just Fares Snacks & Drinks program. This role combines hands-on service with program oversight ensuring the workplace food experience runs smoothly aligns with Just Fares hospitality standards and supports sustainability goals.
In addition to fulfilling the core responsibilities of a Workplace Attendant the Lead trains and supervises on-site attendants coordinates daily service execution and ensures program performance meets expectations. This role is ideal for someone who thrives in fast-paced environments enjoys client interaction and can balance operational detail with leadership.
About Just Fare
1% of our revenue supports donated meals made by our charitable arm Just Fare Community Kitchen. So far we have delivered over 494250 meals to communities fighting food insecurity in the Bay Area.
Tastes good. Does good.
Responsibilities
Program Oversight & Operations
- Present a professional outgoing and hospitable personality in a professional workplace or food service front of house setting
- Strong ability to proactively identify client needs make smart choices in line with company and client needs and solve problems on the fly.
- Act as the on-site point of contact for Snacks & Drinks operations.
- Ensure all service areas (micro-kitchens snack & beverage displays coffee bars) are properly stocked clean and maintained.
- Oversee and executes receiving stocking and inventory processes including daily FIFO rotation and monthly smallwares counts.
- Monitor Snack & Drink equipment functionality escalate maintenance needs and ensure safe operation.
- Ensures all products are in stock and managed within budget through proper ordering receiving and management of inventory.
Team Leadership
- Support and oversee Workplace Attendants.
- Provide daily task direction and oversee completion of responsibilities.
- Ensure high standards of cleanliness hospitality and service delivery.
- Serve as the first point of escalation for team performance or client concerns.
- Assist in hiring training and coaching team members.
Client & Guest Relations
- Act as the daily liaison with client stakeholders for service adjustments escalations and updates.
- Anticipate and respond to client and guest needs with a hospitality-forward approach.
- Ensure program consistency with Just Fares sustainability quality and service standards.
Reporting
- Provide daily and weekly updates to HQ on service performance inventory and staffing.
- Track and report on waste donations and other key operational metrics.
Qualifications & Requirements
- 2 years managing others including performance management scheduling and continuous training
- 3 years in a high traffic customer facing role with proven ability to build positive client relationships.
- Knowledge of food products sourcing and ingredients; with the ability to memorize and understand flavor profiles nutritional facts and allergens.
- Positive attitude strong work ethic communication and patience
- Exceptional customer service and attention to detail.
- Attendance and punctuality is required with schedule flexibility determined by needs
- Ability to work independently be a self-sufficient problem solver and make sound decisions on-the-fly
- Strong understanding and knowledge of safety sanitation and food handling procedures
- Computer literacy
- Basic Food Handler Certification
- Smartphone will be needed for communication
- Experience with inventory management ordering receiving stocking and proper rotation of perishables and compostables.
Schedule
Typical schedule is Monday through Friday with hours dependent on the service. You are responsible for managing your schedule based on your shift availability with your supervisor.
Shift Details: Start times will range from 5am to 7am Monday to Friday.
Compensation & Benefits
- Competitive wages in an equitable tiered pay structure for all positions. Non-Negotiable.
- Cell Phone Stipend
- Full time employees receive Health dental and vision insurance and Paid Time Off (PTO) Accruals
- All employees 401K (retirement account) - After 90 days
- Commuter (pre-tax) - After 30 days
- Meals provided daily onsite at Oakland Commissary Kitchen
- Opportunity to develop your skills work with amazing people & be a part of a force for social change!
Key Skills
- Customer Service
- Hospital Experience
- Hotel Experience
- Taleo
- Hospitality Experience
- Basic Math
- Laundry
- Cleaning Experience
- Computer Literacy
- Guest Services
- Cash Handling
- Commercial Cleaning
About Company
Our catering services create connection and community. We make good food for people who love eating, and who want a just food system.
