Licensed Doctors Technician

Reports to: Brand Manager

Location: On-site Store Location

Are you passionate about helping others Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store At Stanton Optical our Licensed Doctors Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail this position you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

About us:

Stanton Optical is among the nations fastest growing full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer we offer some of the nations most desirable optical brands

Our team members share and support the Vision Mission and Values of our parent company Now Optics. These include:

Vision: Modernizing the eye care experience for all people

Mission: Making eye care easy

Values: iCARE

• Integrity: We see integrity as building a foundation of trust with our customers employees and stakeholders by communicating honestly ensuring consistency and delivering on our commitments.

• Collaboration: We see collaboration as combining the talents of a diverse group offering proactive communication and being open-minded to new ideas.

• Accountability: We see accountability as taking initiative delivering our best in all we do accepting responsibility for our actions and taking ownership of results.

• Respect: We see respect as prioritizing human relationships being present connecting with transparency and empathy.

• Empowerment: We see empowerment as making purpose-driven decisions to support the company vision showing appreciation for others and taking care of the individuals we serve.

Why join our winning team

• We are the fastest growing founder-led and privately owned eye care provider in the United States. We believe quality eye care should be easy accessible and affordable for all people. Stanton Optical consistently rank among the nations top optical retailers.
• We offer a flexible dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
• Eligible employees enjoy great benefits such as medical dental and prescription drug coverage company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection pet insurance and much more.
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Employees get 2 free eyeglasses (no dollar limit) every year and Friends and Family discounts on our products!
• We offer competitive variable compensation opportunities and commission on sales.
• Work with an amazing team!

Duties & Responsibilities:

• Greet our patients and customers as they enter the store identify patients that need to ensure an easy and memorable experience while providing promotional products and services available. Answer customers inquiries and gather necessary information to facilitate sales.
• Attain sales goals established by the management team while complying with company and local policies and procedures.
• Assists patients and customers to choose products and services that suit their budget and eye care needs.
• Identify and troubleshoot problems related to prescriptions to resolve customer complaints diffuse unsatisfied patients and provide solutions to remedy situations.
• Measure fit and adapt lenses and frames for clients be it onsite or virtually according to written optical prescription or specification determining the specifications of lenses making minor repairs or adjustments to eyewear etc.
• Onsite or virtual sign off of jobs once you confirm the power ranges and specific lens measurements by frame examine written prescriptions to determine the specifications of lenses and verify that lenses have been ground to specifications.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments enter new patient history and personal information in the system complete pre-test; obtain brief medical history complete noncontact tonometry auto refraction visual acuity color test stereopsis test amsler grid test etc.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area and notify management of equipment malfunctions incomplete orders incorrect lenses etc.
• Keep track of delivery time commitments to patients (Now Service Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required.

Key Qualifications

• Experience delivering outstanding customer service to patients as a Licensed Optician.
• You have 1 year of experience delivering outstanding customer service to patients and/or customers.
• You have the ability to multitask prioritize and be flexible with changing business needs in a team environment.
• You have the skills necessary to communicate effectively with a diverse group of people.

Are you the perfect fit

• Do you share our vision of modernizing eye care for all people and making eye care easy
• Do you have a valid ABO and NCLE license in the applicable states
• Do you have a high school diploma or equivalent required
• Are you passionate about outstanding customer/patient care and eager to share that passion with others
• Do you have a strong interest in learning embracing and fostering innovation among your team
• Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company
• Do you have schedule flexibility Work hours will be determined based on business needs
• Are you knowledgeable about MS Word Google Docs etc
• Optical experience is a plus

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs job requirements and individual qualifications without regard to actual or perceived race color religion sex (including pregnancy) national origin age disability or certain classifications based on genetic information or any other characteristic protected by federal state or local laws regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.