Customer Journey Expert – AI for Engineering and CICD

We are

The Tribe DevEx & System Engineering is part of Engineering & Reliability focusing on driving end-to-end system optimization increasing engineering productivity and experience. Building on a one engineering system that serves as a Swiss Army knife for our thousands of engineers.

As of late we are also responsible for the delivery of AI for engineering. Leveraging copilot agentic ai workspaces and prompt libraries. To leverage the work of our 15000 engineers at ING.

Your Key Responsibilities

Own the engineer journey for AIforengineering and CI/CD: map current vs. target journeys remove friction and cognitive load and translate insights into a clear outcomesdriven roadmap.

Turn insights into impact: work with Product Managers IT Area Leads and squads to shape backlog items (epics features user stories) set acceptance criteria and orchestrate crossteam delivery.

Design Golden Paths and templates that make it easy to build test deploy and operate AIenabled services and softwaresecure compliant and reliable by default.

Raise the bar on reliability and speed: embed reliabilitybydesign and securitybydesign into our pipelines and tools and partner with SRE/Engineering Excellence to make resilient engineering the default.

Measure what matters: define and track a small set of journey metrics (e.g. build time review latency committoproduction lead time adoption and satisfaction) to guide decisions and prove value.

Champion responsible AI in engineering: ensure data protection policy compliance and humanintheloop practices are built into our development workflow and enablement.

Create clear enablement: produce docsascode guides playbooks and demos; run clinics office hours and showcases to drive adoption across countries and chapters.

Align ways of working: apply our delivery way of working ensure transparent status risk and dependency management and keep stakeholders informed with crisp updates.

Continuously learn and improve: use experiments postincident learnings and developer feedback to iterate the journey and our platform capabilities.

Skills and competences

Core CJE Skills

• Strong analytical ability to map and improve endtoend user/engineer journeys.

• Ability to translate business and user needs into clear requirements epics and user stories.

• Confident stakeholder management across Product Tech Leads Engineers and Compliance.

• Clear communication skills able to structure complex topics into simple and actionable insights.

Tech Affinity (CI/CD & AI for Engineering)

• Affinity with CI/CD concepts (pipelines build/test/deploy flows DevOps fundamentals).

• Understanding of AIforengineering use cases (developer assistance automation code insights agentic workflows).

• Comfortable discussing technical topics with engineers not coding but understanding how things work.

Ways of Working

• Experience working in Agile environments (refinement sprint planning dependency management).

• Ability to drive adoption through demos documentation and clear communication.

• Datadriven mindset: able to use journey metrics (build time review latency lead time) to guide decisions.

Personal Competences

• Curious proactive and eager to learn new technologies and working methods.

• Collaborative mindset able to bring diverse teams together and create shared understanding.

• Structured detailoriented and reliable in followthrough.

Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward

Discover what we do and what we can offer you.

Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.