Customer Service Associate FTC (12 Months)

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing more than one million units/beds globally. Across its platforms Greystar has over $79 billion of assets under management including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Key Role Responsibilities

• Works as part of a team supporting and respecting other team members to deliver exceptional resident living.
• Supports the creation of a positive memorable experience for residents
• Delivers all aspects of customer service including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints identifying and undertaking appropriate action in line with Greystars complaints procedure.
• Supports events and activities within the Community
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel entertainment and amenities.
• Completes administrative tasks including logging of maintenance requests filing and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including: viewings following up on enquiries and sales conversions.
• Assists with summer Community preparations including move-in and move-out processes.
• Completes Health and Safety compliance activities in line with the Companys policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promote tenancy extensions and other revenue streams such as vending
• Raise purchase orders in accordance with procedures
• Ensure tenant refunds are completed in a timely manner and in line with Greystars policy.
• Look to maximise efficiency of utilities.

Key Relationships

• Onsite Team Members

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to