Administrative Customer Service Advisor

Cork - Ireland

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join Capita Ireland as a Customer Service Advisor Full-Time

Location: Clonakilty West Cork Business and Technology Park P85 YH98

Hours: Monday to Friday between 8am and 6pm - (2 - 3 days in office)

Start Date: Immediate

Are you passionate about delivering exceptional customer experiences

Capita Ireland is looking for enthusiastic Customer Service Advisors to join our welcoming team in Clonakilty.

What Youll Do:

Be the friendly voice supporting our clients customers with general enquiries
Provide proactive professional service that leaves a lasting positive impression
Collaborate with a small dedicated team in a supportive office environment

What We Offer:

Full-time (40 hours/week)
A warm inclusive team culture
Convenient office location in scenic West Cork
Opportunity to start as soon as possible

Job title:

Administrative Customer Service Advisor

Job Description:

What youll be doing:

As a Customer Service Agent you will be supporting a long-standing client of Capita. The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders. We manage inbound and outbound calls secure medical appointments while processing large volumes of data entry on new and existing applications. We manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed.

You will be supported with extensive initial training so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role.

Deal with customer queries though calls emails and web forms ensuring delivery of a quality service on a consistent basis
Ensure day-to-day service delivery targets are met dealing with all queries and requests in a timely professional and consistent manner
Accurately record all contact interactions on systems in line with expected process
Ensure you give a positive image and great first impression to all contacts
Build sustainable relationships of trust with customers team members and clients through open and interactive communication
Digital mail room activities opening and sorting post scanning documents processing fees handling outbound post.
Your experience and attributes will include:
Being highly methodical with a thorough attention to detail
Having excellent organisational skills
Having the ability to work to stringent customer service SLAs and KPIs
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC and data entry skills
Excellent written English and the ability to compose written responses to customers
An ability to learn new skills quickly including adopting new processes and technology

Your experience and attributes will include:

Being highly methodical with a thorough attention to detail
Having excellent organisational skills
Having the ability to work to stringent customer service SLAs and KPIs
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC and data entry skills
Excellent written English and the ability to compose written responses to customers
An ability to learn new skills quickly including adopting new processes and technology

Whats in it for you

Youll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. Youll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

29 432 per annum
22 days annual leave
access to Wrkit giving you access to lifestyle savings & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work plenty more

What we hope youll do next:

Choose Apply now to fill out our short application.

#jobs

Location:

Clonakilty

Ireland

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Unclear Seniority

Job title:

Administrative Customer Service Advisor

Job Description:

What youll be doing:

As a Customer Service Agent you will be supporting a long-standing client of Capita. The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders. We manage inbound and outbound calls secure medical appointments while processing large volumes of data entry on new and existing applications. We manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed.

You will be supported with extensive initial training so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role.

Deal with customer queries though calls emails and web forms ensuring delivery of a quality service on a consistent basis
Ensure day-to-day service delivery targets are met dealing with all queries and requests in a timely professional and consistent manner
Accurately record all contact interactions on systems in line with expected process
Ensure you give a positive image and great first impression to all contacts
Build sustainable relationships of trust with customers team members and clients through open and interactive communication
Digital mail room activities opening and sorting post scanning documents processing fees handling outbound post.
Your experience and attributes will include:
Being highly methodical with a thorough attention to detail
Having excellent organisational skills
Having the ability to work to stringent customer service SLAs and KPIs
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC and data entry skills
Excellent written English and the ability to compose written responses to customers
An ability to learn new skills quickly including adopting new processes and technology

Your experience and attributes will include:

Being highly methodical with a thorough attention to detail
Having excellent organisational skills
Having the ability to work to stringent customer service SLAs and KPIs
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC and data entry skills
Excellent written English and the ability to compose written responses to customers
An ability to learn new skills quickly including adopting new processes and technology

Whats in it for you

29 432 per annum
22 days annual leave
access to Wrkit giving you access to lifestyle savings & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work plenty more

What we hope youll do next:

Choose Apply now to fill out our short application.

#jobs

Location:

Clonakilty

Ireland

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Unclear Seniority

Key Skills

Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service

Apply Now

About Company

Capita

We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.

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