Service Advisor
Share
Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
Job Purpose
To work as part of the Operations Team to ensure the continuous mobility of our fleet. Liaise with Drivers & Clients to determine problems with vehicles. Manage all driver queries such as service bookings breakdowns & general vehicle care advice. Broad vehicle knowledge is a minimum requirement to ensure we provide the best level of attention to our Drivers & Clients. Good technical experience with the appropriate qualification is an advantage.
Tasks
- Working as part of a team process all tasks efficiently.
- Communicate & translate customer requests to service providers.
- Daily update of internal systems.
- Ensure vehicle downtime is kept to an absolute minimum.
- Accurately communicate and update drivers where required.
- Resolve quality issues as directed by Line Manager.
- Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines.
- To undertake any reasonable role related duties which may be required from time to time by Line Manager.
- Achieve team goals and achieve individual targets as outlined by Line Manager.
Knowledge Skills & Experience
- Experience within a motor dealer vehicle manufacturer environment as Advisor Technician after Sales Manager or similar.
- Mechanical qualification is advantageous.
- Excellent numeracy and literacy required.
- Experience working in a corporate office environment and dealing with customers I advantageous.
- Computer literate with knowledge of Microsoft Office Systems (i.e. Word Excel).
- Pragmatic decision-maker with a good technical knowledge.
- High customer satisfaction drive comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.
- Good telephone communicator with both suppliers and customers.
- High achievement & drive with a proven ability to deliver results.
- Showing professionalism knowledge and enthusiasm.
- Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Somos a Ayvens (antiga LeasePlan), líder global em mobilidade sustentável. E num mundo que precisa de formas mais intuitivas e sustentáveis de mobilidade, estamos empenhados em fazer a vida de todos os nossos clientes fluir melhor, desde grandes empresas a particulares.
