Technical Service Manager
Share
Job Location:
Northampton - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Technical Service Manager
UK Field & Head Office (Northampton based)
(negotiable DOE) Company vehicle
Full-Time Permanent
Salary & Benefits
- (negotiable based on experience)
- Company vehicle
- 30 Days Holiday (including bank holidays)
- Holiday Reward Scheme additional leave awarded for service milestones
- Discretionary Bonus Scheme
- Attendance Allowance
- Pension Contribution
- Ongoing Training & Development Support
A leading UK-based engineering service provider is seeking a Technical Service Manager to play a pivotal role in strengthening technical standards supporting field engineers and driving operational improvement across a national network.
This is an outstanding opportunity for a technically strong service professional looking to step into leadership or for an experienced technical manager ready to influence standards performance and long-term business improvement.
The role is UK-based with time split between head office in Northampton field-based support and occasional home working depending on business need.
Key Responsibilities
- Act as the senior escalation point for complex service and repair issues delivering clear technical recommendations and resolutions
- Support Area Managers with engineer performance technical decision-making and structured development
- Conduct root cause analysis on repeat faults customer complaints and repeat visits turning insights into practical improvements
- Improve engineering standards reporting quality and adherence to compliance frameworks
- Facilitate strong communication between field engineers and management
- Lead one-to-one and quarterly review sessions with Area Managers
- Support onboarding and technical development of new engineers
- Monitor KPIs to identify trends risks and performance opportunities
- Collaborate with service administration to review coverage areas and workforce planning
- Drive best practice rollout and continuous operational improvement initiatives
Skills & Experience Required
Essential:
- Strong hands-on background in service and repair
- Electrical technical expertise within a field service environment
- Advanced fault diagnosis and analytical capability
- Confident communicator across engineer management and director levels
- Strong understanding of Health & Safety compliance
- Structured problem-solving approach
Desirable:
- Background in performance management or engineer development
- Experience analysing trends and driving service improvements
- Strong Excel skills for operational reporting
- NEBOSH (advantageous but not essential)
Personal Attributes
- Calm methodical and solutions-driven
- Approachable and supportive leadership style
- Organised and able to prioritise effectively
- Comfortable operating at both operational and strategic levels
Why Apply
This is a rare opportunity to influence engineering standards across a nationwide team while remaining close to the technical detail. You will shape how issues are resolved how engineers develop and how service excellence is delivered across the UK.
If you are ready to step into a role that combines leadership technical authority and strategic impact we would welcome a confidential conversation.
To apply or learn more please contact our agency team for a discreet discussion.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
ACS Staffing Solutions is an experienced recruitment agency based in the Midlands. We specialise in temporary and permanent recruitment across the UK.
