ICT Apprentice

Employer description:

Birmingham City Council is the largest local authority in Europe committed to improving life for over one million residents. It offers a supportive forwardlooking workplace where colleagues help deliver the citys priorities: building a Prosperous Inclusive Safe Healthy and Green Birmingham.

As a proud Disability Confident Employer the Council values equality diversity and inclusion welcoming applicants from all backgrounds and providing the support needed to thrive.

Overview:

As an ICT Apprentice within Birmingham City Councils Digital & Technology Services team you will play a key part in delivering responsive customerfocused IT support across the organisation. This handson role offers the opportunity to gain practical experience while working towards a recognised apprenticeship qualification.

You will support colleagues by helping to resolve ICT queries triaging issues through the helpdesk and guiding users on systems such as Microsoft 365 Teams and other essential Council technologies. Youll assist with meetings data management tasks device setup and recovery and the onboarding of new starters. Working across a variety of service areas youll contribute to improvement initiatives support small ICT projects and help ensure compliance with data protection and GDPR requirements.

Throughout the apprenticeship youll develop strong communication problemsolving and technical skills working with experienced ICT professionals who will support your training and development. This role is ideal for someone with an interest in technology a willingness to learn and a commitment to delivering excellent service to colleagues across the Council.

Responsibilities:

• Provide responsive customerfocused ICT support ensuring services meet the needs of the organisation and its users.
• Investigate triage and escalate ICT issues raised through the helpdesk working with specialist teams where needed.
• Support users with software and digital tools including Microsoft 365 Teams remote working tools and encryption systems.
• Assist with data management and reporting helping to interpret reports resolve data issues and support MIS tasks.
• Coordinate ICT equipment and access for starters movers and leavers including issuing modifying and recovering devices and accounts.
• Support ICT improvement initiatives including device replacement programmes new service rollouts and small ICT project requests.
• Provide ICTrelated communication and guidance helping ensure correct information management and GDPR compliance.
• Support performance meetings by preparing and displaying relevant data and information for managers and staff.
• Assist with administrative tasks for governance meetings such as scheduling preparing materials and documenting outcomes.

Desirable skills:

• Interest in technology and problem-solving.
• Basic IT skills (Word Excel PowerPoint Teams).
• Good communication and teamwork skills.
• Willingness to learn and complete an apprenticeship programme.
• Commitment to equality diversity and inclusion.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3 (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience whichdemonstratethe minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For moreinformationplease visit the UK ENIC website.

Working hours: 36.5 hours per week Monday to Friday.

Benefits:

• Hybrid and flexible working options enabling a positive worklife balance while gaining exposure to a modern digitally focused workplace.
• Generous employment benefits including 30 days annual leave (plus bank holidays) membership of the West Midlands Pension Fund and access to our My Rewards programme offering discounts across hundreds of brands.
• Health wellbeing and support services from employee assistance and counselling to occupational health support and staff networks.

Future prospects:

There may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

About QA:

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.