Senior AI Engineer (Generative AI, LLM)

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Position

OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.

In this role you will work closely with the Digital Transformation Team Customer Experience (CX) Team and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company delivering impactful solutions that improve efficiency intelligence and customer outcomes.

What You Will Do

Development of AI Insights - Go-To-Market Platform:
- Design build and evolve AI Insights OPSWATs in-house AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
  - Identify customer buying intent readiness and deal momentum
  - Prioritize customer accounts and opportunities with clear explainable reasoning
  - Detect pipeline risk slippage and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals metrics and insights used by AI agents.
Development of Chatbot Platform:
- Design build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification agentic tool calling etc.
Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.

What We Need From You

Bachelors degree in Computer Science Software Engineering or a related field.
5 years of experience in software engineering with a focus on Generative AI LLM Machine Learning and web app development.
Experience in multi-agent orchestration framework (e.g. LangGraph AutoGen Agent Framework ...).
Experience in RAG architectures and Vector databases (e.g. Azure AI Search Pgvector Weaviate ...).
Experience in fine-tuning or instruction-tuning LLMs.
Solid understanding of software development methodologies (Agile Scrum etc.).
Good communication collaboration and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in one or more of the following programming languages: Python React Typescript.

It Would Be Nice if You Have

Certifications in AWS and Azure architecture.
Experience in backend-end development.
Experience in CI/CD pipelines and cloud production deployment (Azure AWS or GCP).

Required Experience:

Senior IC

The PositionOPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects with a key focus on integrating our in-house AI Insi...