Help Desk Analyst Harrisburg, PA (Local Candidates Only)
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Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Help Desk Analyst (Tier 1)
Location: Harrisburg PA 17104
Work Schedule: 100% Onsite (Telework every Friday)
Contract Duration: 06 months with possible to extension
Payrate: $21.00 per hr. (Without benefits)
Schedule & Additional Information
Training period: 34 weeks
Start date: Typically 23 weeks after offer acceptance
Telework every Friday
Occasional Saturday shift (8:00 AM 12:00 PM) once per quarter with advance notice
Position Overview
Navitas Partners LLC is seeking a customer-focused Help Desk Analyst (Tier 1) to provide front-line technical support in a high-volume service desk environment. This role is fully phone-based and requires strong communication skills reliability and a passion for customer service.
Key Responsibilities
Provide technical assistance and support for hardware software and systems via phone
Investigate and resolve software and hardware issues
Support both technical and non-technical users
Guide users through diagnostic procedures
Create and escalate service tickets to Tier 2 or third-party providers as needed
Reset and restore user IDs and passwords via Active Directory and related systems
Maintain detailed documentation in ticketing systems
Dispatch and track service providers for hardware repairs
Research and update internal reference documentation
Follow quality standards and maintain strong customer service delivery
Required Qualifications
Minimum 1 year of IT Service Desk and/or Call Center experience
Experience with call tracking and ticketing systems
Basic Active Directory administration (Users & Security Groups)
Strong knowledge of Microsoft Windows operating systems
Experience supporting and troubleshooting Microsoft Office 365 in a network environment (permissions calendar sharing delegation)
Ability to support users with limited technical knowledge
Strong attention to detail and problem-solving skills
Excellent verbal and written communication skills
Strong organizational skills
Self-motivated with a commitment to customer service excellence
Associate degree in Information Technology or related technical study (or equivalent experience)
For more details reach at
About Navitas Partners LLC:It is a certified WBENC and one of the fastest-growingTechnical / ITstaffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
