HR Shared Services Specialist
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
We are currently looking for an HR Shared Services Specialist to join our clients this role you will act as the first point of contact for employees and managers providing support related to HR processes policies and systems.
You will play a key role in delivering high-quality HR support resolving inquiries efficiently and contributing to a positive employee experience in a fast-paced international environment.
Key Responsibilities:
Serve as the first point of contact for employee and manager inquiries via phone chat and ticketing systems.
Provide support on HR processes policies tools and services.
Resolve issues using internal systems knowledge bases and established procedures.
Ensure clear communication and high-quality service delivery across multiple countries.
Guide users toward self-service solutions and first-contact resolution whenever possible.
Handle challenging interactions professionally and manage concerns with empathy.
Monitor open cases and proactively communicate updates.
Maintain accurate documentation and system records.
Collaborate with internal teams to resolve complex cases.
Identify recurring issues and support continuous process improvement initiatives.
Ensure confidentiality and compliance with data protection regulations.
Prioritize workload to meet service level and performance targets.
Requirements:
Bachelors degree or equivalent experience (preferably in Business Communications or Customer Service).
Minimum 1 year of experience in HR support contact center customer support or shared services environment.
Experience supporting users via phone chat and ticketing platforms.
Ability to work with multiple systems (CRM tools internal databases case management systems).
Strong attention to detail and ability to follow established procedures.
Excellent communication and problem-solving skills.
Strong customer service mindset and conflict resolution skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Experience handling confidential and sensitive information responsibly.
Fluency in French and English with native-level Polish.
What We Offer:
Opportunity to join our clients international team.
Professional development in a global shared services environment.
Dynamic and collaborative work environment.
Competitive compensation and benefits package.
Training and onboarding support.
Opportunities for career growth and internal development.
Interested Apply Now!
If you are passionate about delivering excellent HR support and want to grow your career in an international environment we encourage you to apply and become part of our clients team.
Key Skills
- Employee Relations
- Typing
- Succession Planning
- Human Resources Management
- Military Experience
- Case Management
- Benefits Administration
- HRIS
- Payroll
- ADP
- Human Resources
- Leadership Experience
About Company
At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles whi ... View more
