Quality Assurance officer

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Company: Flexi Microfinance Bank (Flexi MFB)
Department: Mobile Installment

Work Mode:Contract
Salary Budget: 80k basic 20k kpi

Role Summary
The Quality Assurance Officer (Loan Collection) is responsible for monitoring reviewing and ensuring that loan collection activities are carried out in compliance with approved policies procedures and regulatory standards. The role focuses on improving recovery quality reducing operational risk and ensuring ethical collection practices.

Key Responsibilities
Monitor and review loan collection calls field activities and recovery processes for compliance.
Ensure collection officers adhere strictly to approved SOPs and ethical standards.
Conduct quality audits on collection cases and recovery documentation.
Identify gaps risks and non-compliance issues within collection operations.
Prepare quality assurance reports and recommend corrective actions.
Support training needs by providing feedback on performance gaps.
Collaborate with collections risk and operations teams to improve recovery outcomes.

Requirements
HND/Bachelors degree in any relevant discipline.
Experience in loan collection credit risk or quality assurance is an advantage.
Strong attention to detail and analytical skills.
Good knowledge of collection processes and compliance standards.
Strong reporting and communication skills.

Required Experience:

Junior IC

Company: Flexi Microfinance Bank (Flexi MFB)Department: Mobile InstallmentWork Mode:ContractSalary Budget: 80k basic 20k kpiRole SummaryThe Quality Assurance Officer (Loan Collection) is responsible for monitoring reviewing and ensuring that loan collection activities are carried out in compliance w...