About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.

Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .

Why join us

Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley please submit an application. We look forward to getting to know you!

Also feel free to check out why:

• Business Insider named us an enterprise startup to bet your career on

• Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an experienced Staff Forward Deployed Engineer to join our Forward Deployed Engineering this role you will be responsible for designing developing and deploying advanced AI Agentic Solutions that exhibit autonomous proactive and adaptive behaviors. This role requires a deep understanding of AI/ML technologies integration automation experience and solution architecture combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

In this role you will also be responsible to:

• Architect and design intelligent autonomous and efficient agentic AI workflows that utilize multi-agent collaboration orchestration and the automation capabilities provided by the Workato platform

• Design and deploy Agentic AI solutions using Workatos Agentic AI capabilities leveraging its connectors workflows and recipes to enable context-aware grounded and real-time responses from large language models (LLMs)

• Develop techniques enabling large language models (LLMs) to reliably author complex behaviors

• Develop and maintain robust scalable AI-powered IT workflows with agent-based decision-making dynamic retrieval mechanisms and seamless integration using the Workato Agentic AI platform.

• Technical solutions expert with an aptitude for technical advising troubleshooting and analysis.

• Work closely with clients to understand requirements and provide technical guidance.

• Tailor Workato AI solutions to meet specific client needs ensuring optimal functionality and scalability.

• Continuously monitor and improve AI system performance ensuring efficiency and reliability

• With strong communication skills you will be proficient in communicating technically complex ideas to a non-technical audience.

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks.

• Ensure AI-driven automation is fault-tolerant efficient and aligned with enterprise IT best practices

• Create and deliver custom product demonstrations to support the sales and other internal teams.

• Improve internal processes and promote knowledge sharing in the team by contributing to Workatos knowledge base

• Prioritize and deliver outstanding customer service experience to Workato customers

• Play a key role right from the product ideations stage to the implementation stage.

• Support the product manager in creating the technical and design specifications

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education - Computer Science Artificial Intelligence Machine Learning or a related field.

• Total12 years of relevant experience in the field of design development and implementation.

• Proven experience in AI engineering with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations

• Knowledge of Implementing Integration projects is a must. Hands-on experience with automation technologies middleware integration architecture patterns web services technologies enterprise messaging patterns APIs SOA ESB BPM SDKs and Databases.

• 5 years of experience working with Integration Platform such as TIBCO Dell Boomi MuleSoft etc is a plus. Experience with cloud technologies - iPaaS SaaS applications cloud infrastructure

• Strong working knowledge with APIs - RESTful SOAP/XML. Sound knowledge of Data Structure - JSON. Sound knowledge of any RDBMS/NoSQL.

• 2-3 years of coding experience (Java/Python/Ruby)

• Technical background or a good understanding of technology and industry trends especially in the app integration space

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus

• Working knowledge on Microservices or API-based integration architecture Event driven architecture Process Automation via BPM or RPA is a plus.

Soft Skills / Personal Characteristics

• Strong collaboration skills ability to adapt to a dynamic start-up environment with a passion for making an impact

• Strong critical thinking analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time even under high-pressure situations

• Strong written and oral communication skills in English with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research and synthesize ideas information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2586)