Customer Quality Manager (FM)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This position is available in Aubagne but also at our sites in Göttingen and Mohamdia.
In this role you are responsible to manage the global relationship with customers from a quality perspective.
Grow with us Your Responsibilities
Coordinate the customer complaint process (from the reception of the complaint to its closure). Quality communication interface between customer and Sartorius
Participate to critical and complex customer complaints according to 8D methodology if required. Contribute to the investigation from containment action definition up to effectiveness check and lessons learned; coordinate global and local resources / teams
Participate to the escalation process for critical complaints in order to assign appropriate resources and manage communication / coordinate actions internally and with customer
Participate on investigations at customers site for critical situations and support customer in closing investigations along with the appropriate action plans
Be the single point of entry and drive and coordinate all quality related topics: specifications statements questionnaires customer initiatives etc.
Facilitate interactions with Key Accounts at local level when required
What will convince us
Bachelor degree in Science Engineering or Pharmacy or a long-term professional experience in related fields
Several years of experience (desired: pharmaceutical medical device or biotechnology)
Master in 8D methodology and FMEA / Risk Analysis with consideration of all compliance aspects
Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations
Previous experience in customer related processes (mandatory)
Ability to construct a strong relationship with all relevant stakeholders (internal and external)
Strong negotiation and leadership skills
High personal initiative and strong ability to motivate self and others
Ability to work with multi-cultural teams
Excellent communication and presentation skills
Fluent in English
Desired experience with software Quality System management tools
What we offer
As a growing global life science company stock listed on the MDAX Sartorius offers a wide range ofBenefits:
Personal and Professional Development: Mentoring leadership programs Talent Talks internal seminar offerings coaching for managers
Large modern campus: Open office spaces terraces company restaurant with vegetarian and vegan options cozy Italian bistro with ice cream sales fitness studio and daycare center
Making an impact right from the start: Comprehensive onboarding including a virtual online platform even before joining Welcome Workshops buddy as point of contact
Welcoming Culture: Mutual support teamspirit and international collaboration; communities on numerous topics such as coaching agile working and business women network
We support diversity and inclusion and welcome applications from people of all nationalities genders sexual orientations religions ages disabilities and cultural backgrounds.
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:
Manager
Key Skills
About Company
Sartorius offers solutions for the biopharmaceutical industry and laboratories, from drug discovery and development to production platforms for biomanufacturing.
