Duty Manager
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Job Summary
Were looking for an experienced Duty Manager to join The National. Are you a confident leader who thrives in a fast-paced hospitality environment This is an exciting opportunity for someone passionate about great service strong team leadership and delivering unforgettable guest experiences.
This is a full-time salaried role which requires flexibility to work evenings and weekends.
What youll do:
Reporting into the Assistant Manager and General Manager youll take responsibility for the smooth day-to-day running of the bar leading shifts motivating the team and ensuring exceptional customer service at all times. Youll be hands-on organised and confident managing busy services and smoothy executed events.
Key responsibilities include:
- Leading and supervising service team during busy shifts
- Exemplifying exceptional customer-service standards and complaint handling
- Overseeing opening and closing procedures including cash-ups and security protocols
- Managing stock control orders and deliveries
- Maintaining high standards of cleanliness and adherence to health and safety procedures
- Supporting the training and development of service staff
What were looking for:
- Minimum 12 years experience in a supervisory or management role within a high-volume bar or late-night venue
- Proven ability to lead from the front and inspire a team during busy services
- Strong understanding of bar operations including cellar management and stock rotation
- Experience managing labour costs and driving team productivity
- Confident handling cash tills and end-of-day financial reconciliation
- Excellent conflict resolution skills and the ability to manage challenging situations calmly and professionally
- Well-presented professional and customer-focused
- Reliable punctual and able to manage time effectively
- Flexibility to work late nights weekends and peak trading periods
The National offers staff:
- Company discount offering 20% off food in various outlets including Bullitt Hotel Little Wing Pizzeria The National and The Cloth Ear.
- 29 days annual holiday allowance
- Structured learning and development plans through our online CPL training programme.
- Varied training opportunities including NVQs WSET First Aid Mental Health Awareness etc.
- Team bonding events such as our summer BBQ Winter Raffle seasonal parties trips and award ceremonies.
The Company reserves the right to apply enhanced shortlist criteria.
The National is part of the Beannchor Group and is an equal opportunities employer.
#INDMM #DutyManager #Supervisor #BarManagement #Belfastjob
Required Experience:
Manager
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
