Provider Manager, EU 3P Compliance Provider Management

Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazons ecosystem to deliver on our vision of offering the Earths largest selection and lowest prices. These Sellers offer hundreds of millions of unique products providing a broad and diverse inventory of products from Books Electronics and Apparel to Consumables and our vision to build a global marketplace we will enable Sellers to list make their selection available to customers globally while optimizing their inventory placement across multiple countries.

As a Provider Manager in the EU 3P Compliance organization you will join a dynamic team at the forefront of this vision to build a global marketplace. You will be responsible for developing strategic relationships with the industrys leading compliance service Providers and supporting their growth with Amazon. You will build and implement comprehensive business continuity frameworks. You will be responsible for driving excellence within your scope and across the organization to deliver against Amazons high bar on Seller experience and Provider experience.

The Candidate should be comfortable working in highly ambiguous environments. Ownership of work is extremely important and candidates should have a proven record of working on projects to their completion. The ideal candidate is motivated agile with strong time management and project management skills. This opportunity requires excellent troubleshooting problem-solving and communication skills. At the core of the position is attention to detail and the ability to cultivate strong relationships with both internal and external stakeholders. Your experience should highlight your focus on continuous improvement while you build systems and mechanisms that scale to serve Seller and Provider needs.

Key job responsibilities
and maintain strong working relationships with Amazons compliance service Providers

a positive Provider experience by diving deep into their business effectively troubleshooting any issues and helping them grow in line with Amazons compliance needs

& lead negotiations with service Providers in line with team goals on pricing new business opportunities and launches.

our Provider pipeline from conducting outreach to new Providers to successfully onboarding them to our product

and own the governance and mechanisms for your Provider engagements identifying and implementing continuous improvement initiatives to elevate management processes across the organization

progress to leadership through Weekly Business Reviews (WBR) Quarterly Business Reviews (QBR) and Weekly Program Reviews (WPR)

business continuity operations implementation and training of internal teams (SOPs policies terms and conditions goals tracking and reporting). Driving alignment with key stakeholders as needed including communication Seller Account Management and marketing managers

with internal teams like Product or legal to propose & implement initiatives to raise the bar on our Seller & Provider experiences

- Experience in Account Management Sales Vendor Management Business Development E-Commerce Retail Consulting Business-to-Business (B2B) Sales Operations or Shared Service Operations
- Experience in complex problem solving and working in a tight schedule environment
- Bachelors degree or equivalent
- Proficiency in Excel and data analysis with the ability to independently generate actionable insights supporting your Providers and teams best practices.
- Experience working effectively and communicating clearly across cross-functional teams and partnering well with people at all levels within an organization

- Master of Business Administration or Associates degree or above
- Experience working in partner management within e-commerce or technology sectors
- Experience MS Office applications with working knowledge of SQL
- Experience working with fast-moving high-performance teams and driving innovative solutions tailored to unique business environments
- Experience owning program strategy end-to-end delivery and communicating results to senior leadership
- BS or BA in supply chain vendor/account management operations finance economics or related fields.

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