Continuous Improvement & Operational Excellence Specialist

Youve seen the headlines. Youve heard the momentum. The Reject Shop is now part of global retail giant Dollarama and were transforming our Supply Chain into a highperformance futureready network.

2026 is a pivotal year. Our volumes are increasing our network is evolving and our operational expectations are rising fast. To support our growth were embedding new ways of working standardising processes and building a culture of Lean Continuous Improvement and Operational Excellence across our Distribution Centres and Supply Chain teams.

Thats where you come in.

Were looking for a handson Continuous Improvement & Operational Excellence Specialist to become the goto expert for our warehouses the first call when teams need clarity coaching direction or support to lift performance. If youre driven by solving operational problems improving processes and empowering teams to hit their KPIs with confidence this is your chance to make a major impact across a national retailer.

What youll be doing

• Be the first point of contact for warehouse teams needing guidance on processes performance expectations or how to hit their KPIs.
• Support DC Managers Supervisors and onfloor team members with handson coaching and operational troubleshooting.
• Act as the SME for Supply Chain Operations under the Dollarama model - the person who knows how it should work and can steer teams in the right direction.
• Diagnose inefficiencies through process mapping time & motion studies waittime and handoff analysis and direct operational engagement.
• Draft update and maintain Standard Operating Procedures (SOPs) that support consistency and operational excellence.
• Facilitate CI initiatives and smalltomedium improvement projects that reduce waste improve flow and strengthen capability.
• Capture and track CI activities using agreed methodologies turning insights into measurable outcomes.
• Deliver training and coaching sessions in Lean and CI tools building capability and confidence across warehouse teams.
• Provide practical realtime feedback to leadership to help them plan prioritise and execute improvement activities.
• Champion a culture of continuous improvement and problemsolving across the Supply Chain.

What youll bring

• Lean knowledge and experience (Lean Practitioner or similar).
• Experience in Continuous Improvement Operational Excellence or optimisation roles.
• Certifications such as Six Sigma or Green Belt (or equivalent knowledge).
• Handson experience in a warehouse logistics or supply chain environment.
• Strong analytical skills and an ability to verify validate and interpret operational data.
• A proactive problemsolving mindset someone who sees issues early and moves fast to mitigate them.
• Strong communication skills with the ability to coach train and influence at all levels.
• Comfort working in fastmoving environments where priorities shift pace is high and accuracy matters.
• The ability to build trust empower teams and lead by example.

What we can offer you

• The opportunity to directly uplift operational performance across a national retailer.
• A role where your expertise becomes the standard influencing process culture capability and consistency.
• Handson collaboration with DC teams Supply Chain leadership and crossfunctional business partners.
• The chance to build something meaningful as we embed the Dollarama operating model across the network.
• A supportive knowledgeable team that values curiosity continuous improvement and practical problemsolving.
• Employee benefits including paid parental leave wellbeing initiatives and EAP support.
• A professional inclusive environment that values initiative accountability and making things simpler faster and better.

This is more than a CI role.
Its your chance to help shape the future of our Supply Chain uplift our operational capability and ensure our network enables the growth ahead.

Ready to drive excellence across our network Apply now.