Senior Education Customer Success Manager

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Adobe is a place where exceptional people work dontjust take our word for it our employees have recently voted us and Adobe Japan has been ranked13th for Great Place to Work.

Wereproud tooffer marketcompetitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance global days off wellness fund parental leave access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more please visit also proudlyempower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy employee and community engagement.

We know that peopleare the differentiatorin our business andthatswhy we want to meet you!

The Opportunity

The purpose of the Education Business is crystallizing our new company mission Empower Everyone to Create among Japanese students for their future success. Our mission is to put our AI first applications in the hands of students and drive usage to equip them for the future readiness. As Education Customer Success Manager youll be part of the Japan-based Education Business Team and will work closely with the global relevant teams. We are seeking a strategic and customer-focused person working directly with higher education institutions to encourage adoption and active use of Adobe software solutions. These include Acrobat Studio Acrobat Express and Creative Cloud Pro Plus. You will play a pivotal role in growing student usage in existing accounts find and engage with the key persons define the effective initiatives in each account and orchestrate needed resources both Adobe internally and externally to deliver them. Your critical metric will be monthly active user (MAU) of specified Adobe software offerings within the target account.

What Youll Do

Partner with universities across Japan to support the successful adoption and integration of Adobe tools.
Build and maintain positive relationships with customers to understand their goals and align Adobe solutions accordingly.
Deliver and implement tailored onboarding enablement and engagement plans that drive active use and long-term value.
Invent and implement scalable engagement strategies that can be replicated across institutions to improve impact and efficiency.
Share customer insights and feedback to inform internal strategy and product development.
Track and report on customer engagement metrics finding opportunities for deeper adoption and improved outcomes.
Contribute to the development of tools templates and frameworks that enable consistent and scalable customer experience management.
Collaborate with related teams to ensure a seamless and unified customer experience both in Japan and globally.

What You Need to Succeed

8 years of experience in a customer-facing role within a technology or SaaS organization ideally in the education sector.
Strong understanding of the Japan Higher Education landscape and passion to engage with academic and IT partners.
Excellent communication and presentation skills with the ability to convey value and outcomes to diverse audiences.
Proven ability to prioritise and work cross-functionally in a fast-paced environment.
Analytical approach with experience using CRM tools and data to inform strategy and measure success.
Passion for education and a dedication to empowering institutions through digital creativity.
Experience designing and implementing scalable programs that drive consistent customer outcomes across a broad portfolio.
Creative and critical thinking willing to try new ideas without being bound by past experiences.
Japanese at a native proficiency level and English at a professional working proficiency.
Able to travel to customer sites

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices toEmployee Networksand programs designed to make everyone feel includedwerecommitted to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Likewhatyou haveread andkeento jump in Think you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people weareso much better together.Wedlove to see where we can help driveCreativity for Alltogether.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Manager

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...