Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Were looking for an experienced Customer Service Representative to join our Tokyo Office. Reporting to the Director of Sales Operations and Planning this roll will support the Teledyne Machine Vision Camera Groups Asia customers and sales team.
Primary Duties & Responsibilities:
- Review and validate incoming customer orders for completeness and accuracy
- Process and assist with sales orders RMAs and new customer applications
- Perform customer screening in support of Trade Compliance requirements
- Coordinate Export Permit applications between our customers and the Global Trade Compliance Team
- Review action and respond to customer service requests from customers including the status and schedule of orders and repairs
- Generate backlog and sales reporting
- Communicate customer requirements such as expedites and schedule changes with internal operations teams at the respective manufacturing facilities
- Provide support to the sales team as needed and contribute to process improvements within the sales department
- Ad hoc tasks as assigned
Job Qualifications:
Preferred SAP Knowledge but we provide training also
- Strong English skills both written and verbal. A second language is a benefit
- MS Office Skills especially Office and Excel
- Solid administrative and organizational skills
- A high level of team orientation and intercultural awareness
- Strong attention to detail
- ERP Experience SAP S4 preferred
- 3-5 years of Customer Service experience (technology manufacturing space preferred)
- High School Diploma (or equivalent)
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Get leading-edge marine equipment & technology from market leader Teledyne Marine, including: imaging, instruments, interconnect, seismic + vehicles. See how!
