AI Operations Associate Success
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were building the platform for creating consumer-facing AI voice agents.
Phone calls have long had a bad reputation. All of us have been stuck in long waiting queues dealt with unhelpful support agents or listened to endless hold music. Even though voice is the most natural way to communicate it has never scaled for businesses.
We believe that every B2C company in the world - from energy providers to telecoms to insurances - will have AI voice agents that interact with their customers. The number of business-to-consumer conversations over the phone is going to explode in the coming years. As LLMs get better and better it will become an absolute no-brainer to use voice agents to provide consumers with a great experience.
The opportunity is massive and we know we can win.
What Youll Do
1. Account Ownership & Commercial Success
Own a book of business from small to enterprise accounts and drive measurable commercial outcomes
Identify expansion opportunities and execute renewals and upsells
Track AI agent usage and product adoption proactively reaching out when customers underperform
Lead workshops and training sessions to drive deeper product adoption
2. Technical Support & Problem-Solving
Act as first point of contact for all customer requests and technical issues in your portfolio
Debug technical problems across integrations agent performance and call quality
Answer support tickets and ensure timely resolution
Provide onboarding help to smaller accounts
3. Systems & Product Feedback
Build and maintain workflows for tracking adoption success metrics and customer health
Document playbooks best practices and internal processes to scale the success function
Continuously improve internal and external knowledge bases
Translate customer needs into product feedback for engineering and product teams
what makes you a great fit
You really enjoy working with customers and help them succeed
youre tech-savvy (or have a semi-technical/technical background)
youre an excellent communicator in both English and German (additional languages are a big plus) - especially writing
youve built workflows and AI agents and understand topics like prompt engineering and APIs
(bonus) you have >1 year of experience in customer-facing roles (support AM) ideally at a fast-growing startup
you may not make a good fit if
you have a pure business background but never worked with workflows and AI agents
you only like strategic work and dont want to get your hands dirty
you want to work 95 or remotely
perks
above-market pay & equity
access to any (AI) tool that makes you more productive
gym subscription (urban sports)
free dinner in the office
regular off-sites with the team
Required Experience:
IC
Key Skills
About Company
Enhance your sales with AI phone calls that convert. telli’s AI Sales Agent automates outreach, boosts engagement by 3X, and reduces costs by 70%. Fully CRM-integrated for seamless operations.
