Manager, Operations Management, KYX

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK India Germany and France.

Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.8 million members: 800000 UK andin India and growing rapidly
• Over $300 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi and in Berlin Paris and Luxembourg.

ABOUT THE TEAM:

At Tide were on a mission to save businesses time and money. Were the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services but also a comprehensive set of highly connected admin tools for businesses.

Were scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team working collaboratively to take action and deliver results. Members first we are passionate about our members and put them first. We are data-driven and make decisions creating insight and using data.

Were also one of LinkedIns top 10 hottest UK companies to work for.

ABOUT THE ROLE:

We are looking for an Operations Manager with a strong background in Vendor Management and Procurement to support our KYC team at Tide. Reporting to the Senior Operations Manager you will be the engine room of our vendor operationsensuring our partners deliver high-quality results daily while maintaining seamless procurement workflows.

You will be a highly organized professional who enjoys the nitty-gritty of contract management and performance tracking. Youll collaborate with Product Risk and Finance teams to ensure our KYC vendors are integrated effectively and performing at their peak.

On this role you will be doing:

• Vendor Relationship Management:
  -Act as a key point of contact for KYC vendors handling daily queries and maintaining documentation.
  -Assist in organizing Monthly/Quarterly Business Reviews (QBRs) and ensure all action items are followed up on.
• Procurement & Contract Management:
  -Support the end-to-end procurement process including drafting contract renewals coordinating signatures and managing the onboarding of new vendors.
• Invoicing & Cost Tracking:
  -Own the invoicing process ensuring all vendor bills are accurate reconciled against usage and paid on time to avoid service disruptions
• Cross-Functional Coordination:
  -Liaise between internal teams (Product Legal Finance Risk & Compliance) to speed up internal sign-offs
  -Ensure vendor tools are meeting the needs of our operational teams.
• Vendor Monitoring & Performance Tracking:
  -Track vendor performance against SLAs and KPIs.
  -Produce regular reports identifying trends performance dips or cost spikes and present these to the Senior Operations Manager.
• Process Maintenance & Optimisation:
  -Execute and suggest improvements to existing vendor management frameworks to ensure they remain scalable as Tide grows.

WHAT WE ARE LOOKING FOR:

• 3 years of experience in Operations Procurement or Vendor Management preferably within a KYC Risk & Compliance Fintech or technology-focused organization.
• Proven experience in contract administration and managing external service providers.
• A solid understanding of KYC or Risk & Compliance operations is a significant advantage.
• You are someone who never lets a renewal date slip or an invoice go unverified.
• You are comfortable using Excel or BI tools to track vendor spend and performance metrics.
• Ability to communicate clearly both verbally and in writing with both external partners and internal stakeholders.
• Proactive resilient and you thrive in a fast-paced environment and are comfortable shifting priorities as the business scales.
• Detail-oriented process-driven and always looking for ways to improve systems and procedures.
• Collaborative team player with a customer-first mindset.

WHAT YOULL GET IN RETURN:

Make work work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally you can work from a different country or Indian state for 90 days of the year. Plus youll get:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks light food drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
  
  

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tides Recruitment Privacy Notice.