Inside Sales Lead

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first working together to make others successful and establishing a rich and empowered work culture we create opportunities for our people and the businesses we serve to be successful.

Summary

The Inside Sales Lead will be responsible for representing our client in the specified industry market and maintaining strategic relationships with the client and their partners to grow the number of client listings and sales with the client partners. This role will serve as a team leader and will be the primary go to person for newer or less experienced Inside Sales reps on the team to address more basic product and process questions.

Essential Job Functions:

• Be the subject matter expert on the client product features benefits and differentiators
• Assist the program and client leadership by being the first point of help with product and process knowledge for the other employees on the team
• Grow existing account utilization (postings sales and purchases) to meet and exceed targeted levels
• Consult with client partners to ensure that they maximize ROI (return on investment) opportunity
• Consult with client partners/leaders regarding current performance and recommend solutions for improving conversion rate/market share
• Develop and maintain strong relationships with client and business partners to become a trusted advisor
• Oversee the daily activities of the client business initiatives
• Provide onsite training and assistance to the ISRs (Inside Sales Reps) and BDRs (Business Development Representatives)
• Quickly respond to stakeholders immediate needs
• Utilize for all daily activities monthly reviews and lead follow-up
• Assimilate and effectively represent the client
• Maintain focus on delivering exemplary customer satisfaction

Required Knowledge Skills and Abilities:

• Ability to prioritize organize problem solve meet deadlines and goals
• Ability to communicate effectively and provide follow-up
• Capability of working in a team-oriented environment that is fair open and honest (in-office/remote)
• Thorough knowledge of business policies and practices
• Excellent written/oral communication and interpersonal skills
• Action and detail oriented; able to prioritize while handling multiple tasks
• Quick and strong decision-making skills
• Proficient utilizing Microsoft Suite (Word Excel PowerPoint etc.)

Job Requirements:

• Associate degree or min. two years applicable work experience preferred
• 3-5 years of demonstrated successful years of sales experience; inside/virtual sales experience a plus
• In-office workdays are required; there will be day(s) designated for working remotely based on schedule assigned
  
  

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

• Medical dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.