Service Engineer

Job Summary

To provide service and support for Emerson products including maintenance services diagnostics

installation and commissioning start-up and problem resolution.

Perform as a focal point for customer technical support including service contracts projects and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improveproduct performance and customer satisfaction..

In This Role Your Responsibilities Will Be:

• Promote and sell Fluid & Motion Control Business offerings including products solutions and services focusing across all industry segment or industry segment assigned to you.
• Regularly visit existing and potential customers not limited to Distributors OEMs EPC Stockist End users etc to promote assigned product lines and the entire Fluid & Motion Control Portfolio. (ASCO Topworx Aventics Tescom AGI etc)
• Identify and pursue new opportunities to sell assigned products and services to customers in various industries. Maintain and update a project opportunity list using designated tools.
• Ability to learn new products and technologies and should be able to discuss it with customers. Should be able to assess customer requirements and pain-points and suggest appropriate technical solutions.
• Negotiate relevant business opportunities and contracts within the specified delegation of authority including pricing discounts and volume structures.
• Collaborate with the Business Development sales support organization to develop and execute sales and growth strategies that can be implemented in the respective sales region or industry or customers. Participate in customer development activities such as trade shows and conferences to promote products and services.
• Ensure execution of committed contractual terms to customers and drive customer satisfaction by understanding and addressing their needs.
• Provide regular reports to supervisors on market trends competition strategies and customer behaviors affecting business strategies.
• Ensure efficient follow up of quotes and all sales activities maintain and develop an opportunity pipeline that supports your business.
• Cultivate strong relationships and collaborate with Emerson platform and Business Unit personnels to get involve in cross platform and industry initiatives.
• Engage in project pursuit activities for early project involvement and collaborate with other stakeholders.
• Uphold Emersons values; business ethics and promote a customer-centric culture.
• Ensure compliance with company trade compliance procedures and escalate any routine maintenance tasks in accordance with customer requirements
• Provide recommendations to the customer on product or solution enhancements and system health
• checks
• Take ownership in service project activities coordination
• Carry out start-up / installation/commissioning fault analysis and repairs on Emerson Process
• Management products including investigation of problems being experienced at customer sites
• Assist Sales Engineers in the demonstration of Emerson Process Management products to potential
• customers and to provide guidance in product application and after sales service and proactively
• promote service
• Develop and implement product/system configuration changes at site to meet customer requirements
• Provide on-site on the job customer instruction in the application maintenance and operation of
• Emerson Process Management products
• Be available as required to support the on-call rotation
• Comply with all Emerson requirements for business processes including timesheets site visit reports
• and all other documentation in line Bachelors Degree in an Engineering discipline (including control engineering computer science or
• electronics etc.)
• Good in English plus any specific local language requirements with Emerson Process Management internal procedures

Who you are:

1. Strong expertise in Pneumatics product and having a solution-oriented approach.
2. Excellent relationship building skills with adaptability to diverse customer environments
3. Self-motivated with strong collaboration skills across teams.

For this Role You Will Need:

• Bachelors Degree in an Engineering discipline (including control engineering computer science or
• electronics etc.)
• Good in English plus any specific local language requirements

Preferred Qualifications that Set You Apart:

• Associate level certification for all services the individual is performing at site
• An understanding of Control & Instrumentation theory including control loop configuration
• Sound knowledge of Emerson Process Management Process Systems and Solutions products
• Knowledge and experience of automation and control systems in process industries typically with 2-4
• years experience in related areas.
• Good verbal and written communication skills
• Drivers License preferred
• This role is focused on products and services at industrial process plants. Travel andzwork in customer sites is required including international travel as needed.

Our culture & commitment to you!

At Emerson we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that encourage innovation and brings the best solutions to our customers. We strongly believe in providing equal opportunity.

The philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about ourCulture & Values and aboutDiversity Equity & Inclusion at Emerson.

We recognize the importance of employee wellbeing and know that to do your best you have flexible competitive benefit plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our training programs and initiatives focus on end-to end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.