Manager, Delivery
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Track Description:
- Requires broad technical expertise and company/industry knowledge.
- Accountable for program management functions.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
- Requires broad technical expertise and company/industry knowledge.
- Is accountable for program management functions.
General Profile
- Accountable for team performance and results.
- Manages professional employees and/or supervisors.
- Adapts plans and priorities based on resource and operational challenges.
- Acts based on policies procedures.
- Receives guidance from managers.
- Provides technical guidance to employees colleagues and customers.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has growing knowledge of other disciplines.
Business Expertise
- Translates strategy and priorities into work product.
Impact
- Positively impacts the level of service.
- Impacts the teams ability to meet quality volume and timeline targets.
- Guides based on policies resource requirements budgets and business plans.
Leadership
- Builds team engagement to meet service and operational challenges.
- Provides recommendations for OT operational expenses and rollup data.
Problem Solving
- Resolves technical operational and organizational problems.
- May take part in solving problems across a matrix.
Interpersonal Skills
- Guides and influences internal and external customers or agencies.
Responsibility Statements
- Leads day-to-day functions and activities across departments including people management and operational subjects.
- Assists in business unit performance driving SLAs and adherence to business unit metrics.
- Drives innovation and efficiencies of business opportunities applying processes improvements and new systems.
- Helps manage employee teams through coaching and development
- Addresses people matters and identifies development opportunities.
- Day-to-day operations client contact to resolve systems issues.
- Provides feedback to clients on quality and workload issues.
- Generates reports on performance measurement and KPIs to facilitate business decisions.
- Responsible for compliance with organizational policies and local regulations.
- Responsible for keeping the business continuity plan (BCP) updated and executed.
- Performs other duties as assigned.
- Complies with all policies procedures and standards.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
