Quality of Service Team Lead
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
India - Bangalore
What youll be spending your time on:
- Lead and manage a team of Quality of Service Specialists focused on KYC service interaction audits including daily supervision performance management and professional development
- Collaborate closely with HQ to ensure local audit practices align with global standards share insights and implement corporate quality initiatives
- Standardize audit processes and methodologies to ensure consistency with global best practices and maintain quality benchmarks across all locations
- Analyze team performance metrics including audit productivity accuracy and quality scores; create action plans to address performance gaps
- Conduct in-depth analysis of audit findings to identify systemic issues trends and opportunities for organizational improvement
- Identify knowledge and skill gaps within the team and across KYC operations; partner with Training and Knowledge teams to develop targeted solutions
- Present analytical reports and recommendations to management and stakeholders
- Foster a culture of continuous improvement and quality excellence within the team
Is this you
- Strong leader with proven people management skills
- Strategic thinker with analytical mindset
- Excellent at cross-cultural and cross-functional collaboration
- Data-driven decision maker
- Excellent problem-solving abilities
- Proficient in MS Office and data analysis tools
For this role you also need to have:
- Deep expertise in KYC processes regulations and quality standards
- Excellent English (spoken and written)
- Strong analytical and data interpretation skills
- Strong time management skills
- Experience in performance analysis and gap assessment
Have you done this kind of stuff
- Led process standardization
- Collaborated with global/regional headquarters on strategic initiatives
- Implemented performance improvement programs
- Delivered analytical insights that drove business decisions
Not a must but an advantage:
- Experience with audit management systems and quality tools
- Background in learning and development
- Additional languages
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
