Administrative Assistant II, Medical Assistance in Dying Program

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: New
Site: Toronto General Hospital
Department: Medical Assistance in Dying (MAID) Program
Hours: 37.5 hours per week
Salary: $49851 - $62304 per annum 
Status: Permanent Full-Time
Closing Date: March 9 2026

Position Summary

Medical Assistance in Dying (MAID) is an end-of-life care option available to eligible patients at UHN. The MAID Administrative Assistant will work closely with the MAID interprofessional team (Clinical Nurse Specialist Clinical Coordinator and the executive leadership team) to coordinate and facilitate the efficient flow of service-related processes and administrative support of the MAID program.  The MAID Administrative Assistants primary responsibility is with the Medical Assistance in Dying service however the incumbent will perform cross-functional duties as assigned or requested consistent with the job classification. The Administrative Assistant will report to the Director of Professional Practice for MAID at UHN. 

The MAID Administrative Assistant for the UHN MAID service will utilize knowledge of medical terminology and exercise judgment or decision-making to provide secretarial and clerical assistance to the MAID service in support of professional/medical personnel throughout the MAID process.  

Duties

• Respond to service inquiries via phone email and voicemails; escalate as needed
• Support daily team operations including checkins service rosters and staff and learner schedules
• Perform administrative duties to support outpatient clinic operations including patient registration appointment scheduling intake and related follow-up workflows
• Demonstrate proficiency in using the Epic electronic health record (EHR) system to support clinical and administrative processes including managing patient information as needed
• Support administrative coordination of nonclinical service activities including meeting and presentation scheduling and preparation of associated agendas and minutes
• Draft communications and updates on behalf of the MAID service to internal and external stakeholders
• Perform clerical support for legislated documentation requirements as needed
• Maintain up-to-date filing systems database shared drive and SharePoint
• Assist with maintaining and updating contact lists and staff rosters
• Support MAID service delivery with resource development as needed
• Assist with updates to the intranet site and public website
• Support database management processes and audit activities as needed
• Provide clerical support for team projects including quality improvement and research initiatives

Qualifications :

• Completion of a post - secondary office administration program at the diploma level or equivalent
• Minimum three (3) years related experience in a health care environment and/or teaching hospital
• Interest and/or comfort in communicating with patients families and inter-professional health care staff in the context of MAID and end-of-life care
• Excellent verbal and written communication skills
• Excellent interpersonal skills and flexibility in dealing with diverse audiences
• Demonstrates excellent organizational time management and problem-solving skills
• Can deal effectively with ambiguity in time-sensitive scenarios
• Proficiency in medical terminology preferred
• Previous experience in managing schedules appointment booking and administrative coordination of clinical workflows
• Previous experience in word-processing/data entry/spreadsheet software including Microsoft Office 365 (Word Excel PowerPoint Outlook Access Visio)
• Previous experience in using the Epic electronic health record (EHR) system to support clinical and/or administrative workflows
• Ability to produce high quality and accurate work in accordance with Hospital standards
• Ability to work well under pressure and manage multiple competing priorities
• Ability to work independently and as a team player
• Ability to perform duties in a self-directed manner
• Ability to maintain a high degree of sensitivity and confidentiality when working with patients families and clinical teams

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP  access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time