Service Portfolio Analyst
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
You will own and manage the UK&I Service Portfolio which defines and maintains a controlled list of all current future and retired Products and Services both customer-facing and internal. You will be reporting to the ITSM Modular Platform Lead.
What youll do:
- Manage the Portfolio of IT Services through their service lifecycle ensuring all portfolio records reflect Service Details and their performance.
- Define produce and maintain a Service Portfolio to detail technical and business services (products) integrated with the Configuration Management Database to provide a view of their underlying technology
- Referencing our primary data sources; ServiceNow Salesforce and Oracle DRM provide a Portfolio of services to our stakeholders that is; accurate accessible holistic and a single source of truth for the Products Solutions and Services provided to UK&I customers and Experian staff across all UK&I business units (including Experian internal technical services)
- Support SLA OLA and Under-pinning Contract (UC) development negotiations and baselining
- Ensure Service Portfolio related issues are identified investigated and resolved
- Working with peer groups ensure data is accurate and consistent across all record types.
- Create read and edit and portfolio records of all types including portfolios taxonomy levels and nodes services service offerings relationships and performance criteria for the entire business
- Working within the team and the wider ITSM community; identify contribute and drive Continuous Service Improvements. Take ownership and show leadership in solving issues head-on.
Qualifications :
What youll bring:
- Experience in roles within IT Service Management
- 5 Years Experience working within an ITIL Framework especially Service Operations
- Experience creating and updating monthly service performance reports
- Experience analysing data and presenting results through PowerPoint Presentations
- Experience of working across multiple teams
- Experience of owning and contributing towards Service Improvement Plans
- Experience communicating with technical and non-technical teams and all band levels.
We consider as an advantage:
- Previous role as an IT service Manager
- Proficient in PowerBI
- Understanding of data modelling and working with large data models
- ITIL V4 Foundation
Additional Information :
What you will get:
- Work environment - excellent work conditions with friendly environment recognized team spirit and fun and quality recreation time.
- Social benefits package including life insurance food vouchers additional health insurance for you and a family member monthly flex allowance including internet bill coverage sick leave allowance corporate discounts marriage and childbirth / adoption allowance Multisport card Sharesave plan Employee assistance program а birthday gift and many more!
- Work-life balance - 25 days paid vacation 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
- Opportunity for flexible working hours and home office.
- Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses learning materials and books.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Hybrid
This is a hybrid remote/in-office role.
Experian Careers - Creating a better tomorrow together
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project / Program Management
- Project Portfolio Management
- Portfolio Management
- Credit Analysis
- Banking
- Pricing
- Analysis Skills
- Project Management
- Financial Analysis
- Budgeting
- Property Management
- Contracts
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
