Assoc Application Analyst
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Whats it all about
You will support multiple mission-critical applications including Visas Core Clearing and Settlement BASE II which reconciles and processes funds between client financial institutions in a global multi-data centre environment. This client-facing role involves assisting first and second-level support teams in problem determination and recovery for Open Systems and Mainframe applications leveraging technologies such as Linux Cassandra DB2 Kafka Golang and emerging automation and AI-driven tools.
Were looking for someone who thrives in a shift-based environment learns quickly and demonstrates strong problem-solving skills. You must be a team player with a proactive attitude and willingness to engage in continuous improvement initiatives.
What we expect of you day to day:
- Run day-to-day operations across multiple technologies ensuring stability and resilience.
- Escalate issues promptly to peers and/or on-duty specialists or team leads.
- Collaborate with service partners such as VIP Operations and Client Support teams to manage operational issues effectively.
- Work closely with global support teams on technical issues installations and recovery exercises.
- Learn and utilise bespoke tools and automation frameworks.
- Participate in process improvement initiatives including automation of manual workflows and leveraging AI-assisted incident summarisation and predictive monitoring.
- Contribute to knowledge-sharing sessions and continuous skill development.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications:
- Understanding of Visas business and payment ecosystem.
- Programming experience in any language.
- Database knowledge (SQL/NoSQL).
- Strong communication skills (written and oral).
- Ability to think creatively and solve problems under pressure.
- Comfortable working a 12-hour 12x365 shift pattern.
- Proficiency in Microsoft Office products.
- Experience in multi-team environments.
- Familiarity with Incident Problem and Change Management processes.
- Ability to respond to escalations using documented procedures and knowledge bases.
- Customer-facing experience (even part-time).
- Degree-level qualification (BSc/MSc) in IT Information Systems or related disciplines.
Preferred Skills (Added for Future-Readiness): - Exposure to automation tools and scripting for operational tasks.
- Understanding of AI/ML concepts and their application in IT operations (e.g. AIOps predictive analytics).
- Experience with workflow orchestration platforms or low-code automation tools.
- Familiarity with Generative AI for summarization documentation and client support.
- Ability to work with agent-based systems for proactive monitoring and remediation.
- Knowledge of cloud platforms and hybrid environments.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Databases
- IT Experience
- Iis
- SQL
- .NET
- Microsoft SQL Server
- Visio
- Epic
- Systems Analysis
- Oracle
- Cerner
- Application Support
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
