Collections Operations Specialist

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design in our code and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

Collect payments on past-due accounts.

Contact DQ customers daily via SMS Email and outbound calls.

Ability to negotiate with the customer to make a payment

Collecting data on the reason why they went DQ

Able to use tools such as Zendesk Asana Google Drive and email.

Qualifications :

Qualifications:

2-3 Years of experience in collections and recovery (Mortgage or Credit Cards)

Experience in financial services or related industries (mortgage experience preferred)

Superb communication collaboration and problem-solving skills

Proficiency speed and accuracy in written communication

Fluency clarity and good diction in English

Great organizational skills & time management abilities

Experience using customer communication and task management programs Zendesk Google Drive and

Email Ability to interpret data and conduct research for specific tasks

Ability to effectively interact with customers and internal stakeholders.

Attention to detail and accuracy in documenting.

Ability to work independently and handle a high volume of tasks.

Bachelors Degree or comparable work experience in financial services

Flexibility to work US Pacific time 8 AM to 7 PM (with a 1-hour break time in between)

Additional Information :

Our employees enjoy:

• Competitive compensation packages inclusive of base pay incentives over-time and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy.
• Onsite lunch concessionaire at reduced rates.
• Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free On-site medical suite with nurse and medical doctor.
• Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
• Paid referral program
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.

As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.

Remote Work :

No

Employment Type :

Full-time