Host

The Host is responsible for providing the highest quality of service to guests in an attentive courteous and efficient manner. He/she is also responsible for organizing the floor the floor plan distribution of sections menus etc. Host/Hostess communicates with kitchen team at all times as well as the MOD.

Additionally the Host maintains menus host stand and reservation system/phone. Proper etiquette is a must at all times.

• Employees must at all times be attentive friendly helpful and courteous to all guests managers and fellow employees.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive courteous and efficient manner.
• Be familiar with the operation of the Open Table
• Ensure menus are clean.
• Ensure that there are updated menus for each shift.
• Perform opening and closing procedures and side-work duties.
• Ensure that the host stands is kept stocked tidy and clean.
• Service guests to the standard steps of service.
• Escort guests to their tables and pull chairs for them.
• Bring the guests drinks using a tray when escorting them to the restaurant from the bar.
• Be familiar with fire extinguishers locations and know how to use them.
• Ensure overall guest satisfaction.
• Other duties as assigned.

Qualifications :

Education & Experience

• High School diploma or equivalent.
• Excellent reading writing and oral proficiency in the English language.
• Some food and beverage experience at a luxury hotel or restaurant an asset.
• Proficient knowledge of wines spirits and mixed drinks. (bench test preferred)

Physical Requirements

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally
• Ability to stand for the entire shift.

General Requirements

• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive friendly courteous and service oriented manner.
• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
• Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
• Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas if needed.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative including anticipating guest or operational needs.
• Perform other duties if requested by management.
• Maintain a friendly and warm demeanor at all times.

Additional Information :

• Hourly Wage: Intro rate $25.65 - wage after 90-day probationary period is $28.50
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical dental vision and life insurance. 
• Personalized development opportunities across Accors extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities

Remote Work :

No

Employment Type :

Full-time