Collections Team Lead
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Collection Team Leader oversees a team of collection team members for the effective recovery of outstanding debts. This role involves monitoring team performance providingcoaching and support maintaining compliance with legal and regulatory requirements andachieving collection targets. Mentioned below are key duties:
Lead motivate and manage a team of debt collection team members.
Conduct regular team meetings and one-on-one performance reviews.
Set daily weekly and monthly targets for the team.
Track and analyse collection metrics and KPIs.
Prepare performance reports and present findings to senior management.
Identify areas for improvement and implement corrective actions.
Collaborate with account stakeholder to streamline operations.
Skills Required:
At least 7 years of experience in Collections (Retail or B2C) and 3 years as a TeamLead
Must have strong understanding of debt collection laws and regulations.
Strong leadership and team management skills
Excellent communication negotiation and conflict resolution abilities.
Can work onsite in McKinley West Taguig following Australian shift (Possible training in Pasay office)
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
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