National Lead AI Unit

Pune - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Purpose	We are looking for a consultative problem solver not a product pusher. This role exists to understand real customer problems (including what they dont say out loud) and design outcome-driven solutions using BFL products and partner ecosystems. Your success is measured by customer business impact not number of meetings or slides created. You will operate at the intersection of customer product and partners acting as the single thread that ties problem solution execution success.
Duties and Responsibilities	A- Minimum required Accountabilities for this role Customers achieve measurable business outcomes BFL solutions are adopted because they solve the problem not because they were sold Product specialists and partners are pulled in only when they add value Trust is built with enterprise stakeholders through clarity credibility and results Success Metrics (This Is How Youll Be Judged) Customer Outcome Success Rate - % of customers who achieve their stated business objectives Customer Satisfaction & Trust - Feedback from senior stakeholders on problem understanding and solution relevance Repeat Engagements / Expansion - Customers coming back because outcomes were delivered Solution Adoption Effectiveness - Actual usage and business impact of recommended solutions Note: This role is not measured on number of demos PoCs or proposals created. B- Additional Accountabilities pertaining to the role 1. Customer Problem Discovery Engage with enterprise customers to deeply understand: o Stated business problems o Unstated / latent needs o Organisational constraints risks and decision dynamics Translate vague problem statements into clear outcome-oriented problem definitions Challenge customer assumptions respectfully when needed 2. Solution Shaping & Advisory Design customer-first solutions using: o Relevant BFL products o Partner products / platforms where required Ensure solutions are: o Practical implementable and scalable o Aligned to customer business goals not feature lists Clearly articulate why a solution will work not just what it does 3. Product & Partner Orchestration Engage BFL product specialists for: o Demos o Proof of Concepts (PoCs) o Technical deep dives Coordinate with partner vendors (where tie-ups exist) to build best-fit solutions Act as the single owner of solution coherence avoiding fragmented pitches 4. Customer Success & Outcome Ownership Maintain a customer-first mindset throughout the engagement lifecycle Stay involved beyond proposal/demos to ensure: o Solution adoption o Value realization o Business outcomes are actually achieved Proactively course-correct when solutions are not delivering expected results
Key Decisions / Dimensions	Ethical & Trust Decisions (Unwritten but Crucial) which define long-term credibility. Should we sell this at all Is the customer ready for this solution Are we over-engineering to look smart Is short-term revenue hurting long-term trust
Major Challenges	Strong problem-structuring and systems thinking Ability to read between the lines in customer conversations Comfortable navigating ambiguity and incomplete information Excellent stakeholder management across customers products and partners Business-first mindset with sufficient technical depth to hold credible discussions What Will Make You Stand Out Youve walked away from deals that wouldnt help the customer succeed You think in business outcomes not product SKUs Youre comfortable saying: This is not the right solution for you You can simplify complex solution landscapes into a clear narrative
Required Qualifications and Experience	a) Qualifications Post Graduates with relevant sales experience of 7-11 years (also graduates with experience of 8-12 years may apply) b) Work Experience 711 years in: Enterprise consulting Solution advisory Pre-sales / customer success in B2B or SaaS / platformsProven experience engaging with enterprise decision-makers Demonstrated success & achievement orientation. Excellent communication skills. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Strong analytical skills to drive channel performance and drive profitability. Exceptionally high motivational levels and needs to be a self-starter. Who Should Not Apply a. Pure sales profiles chasing quotas b. Consultants who rely only on frameworks and slides c. People uncomfortable being accountable for outcomes

Job PurposeWe are looking for a consultative problem solver not a product pusher. This role exists to understand real customer problems (including what they dont say out loud) and design outcome-driven solutions using BFL products and partner ecosystems. Your success is measured by customer business...

Job Purpose	We are looking for a consultative problem solver not a product pusher. This role exists to understand real customer problems (including what they dont say out loud) and design outcome-driven solutions using BFL products and partner ecosystems. Your success is measured by customer business impact not number of meetings or slides created. You will operate at the intersection of customer product and partners acting as the single thread that ties problem solution execution success.
Duties and Responsibilities	A- Minimum required Accountabilities for this role Customers achieve measurable business outcomes BFL solutions are adopted because they solve the problem not because they were sold Product specialists and partners are pulled in only when they add value Trust is built with enterprise stakeholders through clarity credibility and results Success Metrics (This Is How Youll Be Judged) Customer Outcome Success Rate - % of customers who achieve their stated business objectives Customer Satisfaction & Trust - Feedback from senior stakeholders on problem understanding and solution relevance Repeat Engagements / Expansion - Customers coming back because outcomes were delivered Solution Adoption Effectiveness - Actual usage and business impact of recommended solutions Note: This role is not measured on number of demos PoCs or proposals created. B- Additional Accountabilities pertaining to the role 1. Customer Problem Discovery Engage with enterprise customers to deeply understand: o Stated business problems o Unstated / latent needs o Organisational constraints risks and decision dynamics Translate vague problem statements into clear outcome-oriented problem definitions Challenge customer assumptions respectfully when needed 2. Solution Shaping & Advisory Design customer-first solutions using: o Relevant BFL products o Partner products / platforms where required Ensure solutions are: o Practical implementable and scalable o Aligned to customer business goals not feature lists Clearly articulate why a solution will work not just what it does 3. Product & Partner Orchestration Engage BFL product specialists for: o Demos o Proof of Concepts (PoCs) o Technical deep dives Coordinate with partner vendors (where tie-ups exist) to build best-fit solutions Act as the single owner of solution coherence avoiding fragmented pitches 4. Customer Success & Outcome Ownership Maintain a customer-first mindset throughout the engagement lifecycle Stay involved beyond proposal/demos to ensure: o Solution adoption o Value realization o Business outcomes are actually achieved Proactively course-correct when solutions are not delivering expected results
Key Decisions / Dimensions	Ethical & Trust Decisions (Unwritten but Crucial) which define long-term credibility. Should we sell this at all Is the customer ready for this solution Are we over-engineering to look smart Is short-term revenue hurting long-term trust
Major Challenges	Strong problem-structuring and systems thinking Ability to read between the lines in customer conversations Comfortable navigating ambiguity and incomplete information Excellent stakeholder management across customers products and partners Business-first mindset with sufficient technical depth to hold credible discussions What Will Make You Stand Out Youve walked away from deals that wouldnt help the customer succeed You think in business outcomes not product SKUs Youre comfortable saying: This is not the right solution for you You can simplify complex solution landscapes into a clear narrative
Required Qualifications and Experience	a) Qualifications Post Graduates with relevant sales experience of 7-11 years (also graduates with experience of 8-12 years may apply) b) Work Experience 711 years in: Enterprise consulting Solution advisory Pre-sales / customer success in B2B or SaaS / platformsProven experience engaging with enterprise decision-makers Demonstrated success & achievement orientation. Excellent communication skills. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Strong analytical skills to drive channel performance and drive profitability. Exceptionally high motivational levels and needs to be a self-starter. Who Should Not Apply a. Pure sales profiles chasing quotas b. Consultants who rely only on frameworks and slides c. People uncomfortable being accountable for outcomes

Key Skills

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B2C
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