Director of People and Culture

Position Location: Baltimore MD

Hybrid: Monday through Thursday in the office; Fridays work remotely

Salary: $150000 annually

SUMMARY:

The Director of People and Culture serves as the strategic leader of the Human Resources Business Partner (HRBP) function for Chimes. Reporting directly to the Vice President of Human Resources this role leads and develops a team of 810 HR Business Partners who support multiple lines of business across the organization.

This position is responsible for aligning workforce strategy with operational and financial objectives strengthening leadership capability driving organizational effectiveness and ensuring consistent high-quality HR partnership across the enterprise.

The Director acts as a strategic advisor to senior and operational leadership translating business strategy into actionable human capital plans. This role requires strong business acumen executive-level communication skills disciplined time management and the ability to operate effectively in a fast-paced multi-site environment.

PRIMARY JOB FUNCTION(S):

HRBP Leadership & Strategic Partnership

• Lead coach and develop a team of 810 HR Business Partners supporting various lines of business.
• Establish clear performance expectations and accountability measures for the HRBP function.
• Partner with executive and operational leaders to align workforce strategy with business goals and service delivery requirements.
• Provide guidance on organizational design leadership effectiveness and workforce optimization.
• Ensure consistent HR practices while maintaining flexibility to meet operational needs.

Enterprise Workforce Planning & Manpower Strategy

• Lead enterprise workforce planning efforts including headcount forecasting manpower modeling and labor allocation strategies.
• Analyze workforce capacity in alignment with contracts service lines and operational demand.
• Identify workforce gaps succession risks and organizational vulnerabilities.
• Partner with Talent Acquisition to ensure hiring strategy aligns with enterprise manpower planning.
• Support long-term workforce sustainability through proactive planning and strategic talent deployment.

Human Capital Analytics & Dashboard Leadership

• Develop and oversee a data-driven Human Capital Management framework.
• Analyze and interpret workforce metrics including headcount trends turnover retention labor cost distribution performance trends span of control absenteeism and productivity indicators.
• Partner with HRIS and analytics resources to build and operationalize executive-level dashboards.
• Translate workforce data into actionable insights for senior leadership and business planning.
• Establish key performance indicators for the HRBP function and ensure measurable impact.

Employee Relations & Risk Management

• Oversee complex employee relations matters and internal investigations.
• Partner closely with the Senior Employee & Labor Relations Partner to ensure legally sound consistent handling of workplace issues.
• Collaborate with legal counsel as directed by the Vice President of Human Resources on high-risk employment matters and organizational risk mitigation.
• Provide strategic guidance on disciplinary actions performance improvement plans and conflict resolution.
• Ensure compliance with federal state and local employment laws and regulatory requirements.

Performance & Organizational Effectiveness

• Oversee the effectiveness of performance management processes across lines of business.
• Guide leaders in performance development accountability and succession planning.
• Support leadership development and workforce engagement initiatives.
• Drive a culture of accountability service and operational excellence within the HRBP team.

Policy Compliance & Operational Oversight

• Provide strategic input into development and modification of HR policies and procedures.
• Ensure consistent implementation of policies across business units.
• Oversee compliance audits and regulatory requirements.
• Utilize HR technology and systems effectively to support operational excellence.

TRAVEL REQUIREMENTS

Some day travel is required as needed to Chimes locations.

QUALIFICATIONS

Education:

Bachelors degree in Human Resources Business Administration or related field required. Masters degree preferred.

Experience:

• Minimum seven years of progressive HR experience.
• Minimum three years of experience leading HR professionals.
• Demonstrated experience in workforce planning organizational strategy and human capital analytics.
• Strong knowledge of federal and state employment laws.
• Experience in health human services nonprofit or multi-site operations preferred.

Core Competencies

• Strategic business acumen and operational understanding.
• Strong expertise in manpower planning and labor modeling.
• Experience developing and utilizing HR dashboards and workforce analytics tools.
• Ability to interpret complex workforce data and communicate insights clearly to executive leadership.
• Exceptional time management and organizational discipline.
• Executive presence with strong written and verbal communication skills.
• High emotional intelligence and sound judgment in handling sensitive matters.
• Proficiency with HRIS systems and data-driven decision-making practices.

OTHER REQUIREMENTS:

Acceptable driving record per Agency policy.

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Required Experience:

Director