Manager, Sales Development

About Reputation

Reputation founded in Silicon Valley in 2013 is the industrys sole platform that uses an AI-powered product stack to help companies measure manage and scale their real-time reputation performance everywhere effectively functioning as a businesss eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner Kleiner Perkins and Marlin Equity Partners driving substantial annual recurring revenue from Global Fortune 1000 companies major automotive OEMs healthcare systems and top property management firms with trust from over 250 partners including Google and Meta. Recognized recently as Americas Greatest Midsized Workplaces by Newsweek which rewards excellence and career development and attracts player-coaches team-oriented collaborators and individuals who value perseverance and hustle.

Your Role at Reputation:

TheManager Sales Development role holds an important leadership position at the top of the sales funnel for the entire company. The ideal candidate will be responsible for driving the success of our outbound sales efforts managing and mentoring a team of SDRs and collaborating with other departments to achieve company revenue goals. They will set team activity goals motivate and develop team members and work closely with the entire sales organization. Were looking for professionals with strong organizational and follow up skills who work well in a team environment. If you are motivated to inspire coach and develop a team of high performing Sales Development Reps we want you!

How Youll Shape the Experience:

• Strategy and Process

  • Design effective outbound strategies including multi-channel approaches (email phone LinkedIn etc.) and optimize these efforts based on performance data.

  • Implement and continuously refine processes tools and workflows that increase SDR efficiency and effectiveness.

  • As part of the Sales Development Leadership team; regularly contribute to sales strategy and planning activities. Stay updated on industry trends and provide new ideas and strategies accordingly

• Outreach Management and Pipeline Creation

  • Conduct high level and value added conversations with C level and senior executives in prospect / customer accounts.

  • Develop and implement best practices for prospecting lead qualification and follow-up that align with the companys messaging and target Ideal Customer Profile (ICP) and Personas.

  • Own drive and accurately forecast activity and pipeline creation efforts.

• Team Leadership & Development:

  • Recruit train and develop SDR talent creating career growth opportunities within the team.

  • Lead and mentor a high-performing SDR team fostering a culture of innovation.

  • Set clear performance expectations and goals for individual SDRs and the team as a whole.

  • Conduct regular performance evaluations and implement improvement plans as needed such as ongoing coaching mentoring and professional development opportunities.

• Cross-Functional Collaboration:

  • Work closely with marketing sales enablement operations teams to ensure alignment of growth strategies and initiatives.

  • Partner with the sales team to optimize the lead-to-customer conversion process and develop effective outreach approaches.

  • Collaborate with Subject Matter Experts (SMEs) and business leaders to develop relevant ongoing content tools playbooks and resources to aid skill development & on-the-job learning applications.

• Performance Monitoring & Data Analytics:

  • Utilize data and analytics to monitor the performance of outreach initiatives identify trends and optimize prospecting in real-time.

  • Run regular reports on KPIs pipeline attainment and team performance to senior leadership implement team-wide initiatives to continually innovate and improve performance.

• Technology and Tools Management

  • Drive adoption and optimization of sales engagement tools and CRM systems

  • Ensure data integrity and proper usage of sales technologies

  • Identify and recommend new tools or processes to enhance team productivity

• Additional duties as assigned.

The Skills That Set You Apart:

• Bachelors degree or equivalent from 4 year university/college or comparable work experience.

• 4 years of Sales Development experience with 2 years of sales development management or other applicable tech sales leadership experience.

• Top performer in SaaS enterprise software sales.

• Passionate about coaching and developing people.

• Excellent writing communication and presentation skills.

• Sales methodology training.

• Experience working with sales automation tools e.g. SalesForce Outreach LinkedIn SalesNav 6Sense Gong etc. strongly preferred

• Strong ability to learn quickly represent concepts and summarize complex ideas with a sense of how SDRs think operate and absorb training.

• Youre driven no one needs to push you to excel its just who you are. You take the lead in getting things done.

Where Youll Connect & Collaborate:

• Your main HQ is our Scottsdale AZ office but we know great work can happen anywhere. Youll have the flexibility of a hybrid schedule joining us in person on Tuesdays Wednesdays and Thursdays (subject to change) and working from home on Mondays and Fridays.

Our Benefits & Perks

We believe our people deserve to feel supported valued and rewarded both in and out of work. Thats why we offer a generous and thoughtfully designed benefits package including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 Extended Company Holidays which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps coaching and gym memberships

- Carrot Fertility: Support for fertility family planning maternity parenting and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

To learn more about how we handle the personal data of applicants visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.