Customer Service Team Leader

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

1 Month Contract with a Local Authority

Summary

The Team Leader plays a crucial role in supporting Haringey Council by delivering exceptional customer service across various channels including face-to-face centers digital contact services and telephone operations. This position ensures that teams operate efficiently manage customer inquiries effectively and maintain high service standards. The Team Leader is responsible for leading staff performance supporting service improvements and serving as a key escalation point for complex customer issues.

Responsibilities

Lead and manage a customer service team across multiple channels to maintain excellent service performance.
Coach develop and motivate staff ensuring training needs are identified and met.
Allocate and manage workloads in line with service priorities and operational demand.
Support and deputise for the Customer Service Manager when required.
Oversee customer-facing delivery including service centers digital contact points telephony social media and inboxes.
Act as an escalation point for complex technical or sensitive customer inquiries.

Requirements

Essential Experience Required
- Experience managing and motivating teams in a busy customer service environment.
- Experience prioritising workloads and meeting service targets.
- Ability to work under pressure with competing demands.

Essential Qualifications Required
- NVQ Level 3 or 4 in Customer Service Business Administration or equivalent.
- Leadership or management training (ILM Level 3/4).

Additional Information

Working hours: 36 hours per week
The role requires DBS.
Please note we work on bi-weekly payment.

The role closes on 28th Feb 2026 apply ASAP.

Required Skills:

This temporary position is required to backfill an existing Team Leader post due to long-term absence (see approval). The post holder will provide essential Team Leader support within a customer-facing environment.

Required Education:

1 Month Contract with a Local AuthoritySummaryThe Team Leader plays a crucial role in supporting Haringey Council by delivering exceptional customer service across various channels including face-to-face centers digital contact services and telephone operations. This position ensures that teams oper...

1 Month Contract with a Local Authority

Summary

The Team Leader plays a crucial role in supporting Haringey Council by delivering exceptional customer service across various channels including face-to-face centers digital contact services and telephone operations. This position ensures that teams operate efficiently manage customer inquiries effectively and maintain high service standards. The Team Leader is responsible for leading staff performance supporting service improvements and serving as a key escalation point for complex customer issues.

Responsibilities

Lead and manage a customer service team across multiple channels to maintain excellent service performance.
Coach develop and motivate staff ensuring training needs are identified and met.
Allocate and manage workloads in line with service priorities and operational demand.
Support and deputise for the Customer Service Manager when required.
Oversee customer-facing delivery including service centers digital contact points telephony social media and inboxes.
Act as an escalation point for complex technical or sensitive customer inquiries.

Requirements

Essential Experience Required
- Experience managing and motivating teams in a busy customer service environment.
- Experience prioritising workloads and meeting service targets.
- Ability to work under pressure with competing demands.

Essential Qualifications Required
- NVQ Level 3 or 4 in Customer Service Business Administration or equivalent.
- Leadership or management training (ILM Level 3/4).

Additional Information