Technical Support Coordinator

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Everything you are looking for and more

Join our Iberia Service Team and take a pivotal role in ensuring that every maintenance and repair request runs smoothly from start to finish. You will be the operational linchpin overseeing and coordinating the activities of our dispatchers bridging service needs with field execution monitoring progress and ultimately driving the delivery of top-quality service to our customers. From establishing and tracking SLAs to expediting urgent cases managing spare parts inventory and guiding your team towards ambitious operational goals you will be instrumental in ensuring that our dispatching operations run efficiently precisely and on time. If you are an organized proactive leader who thrives in fastmoving environments and possesses a strong people-management acumen this role is for you. This position is fully embedded within the Service Team.

What responsibilities and objectives will you have

Lead and mentor the dispatcher team coordinating daily activities for effective service order assignment

Establish and enforce SLAs and operational procedures ensuring consistent high-quality service delivery

Monitor dispatcher performance and service ticket progress proactively identifying and resolving bottlenecks

Drive SLA compliance ensuring the team meets KPIs and individual goals

Oversee spare parts inventory management optimizing levels and coordinating material shipments to technicians

Refine protocols for expediting critical orders to ensure service continuity

Ensure accurate documentation and status updates for all team activities

Guide the team in addressing operational issues with a problem-solving mindset

Drive continuous improvement projects across dispatching stock management and logistics

Collaborate closely with the whole Service Team and manage third-party partners

Conduct performance reviews and foster professional development for team members

Well what will the requirements be

Proven experience in leading supervising or coordinating a team of dispatchers or similar operational roles

Strong organizational planning and multitasking skills with a demonstrated ability to manage

priorities effectively

Demonstrated experience in inventory management purchase order handling and stock control

Advanced proficiency with dispatching tools and order management systems with experience in

system optimization

Solid Microsoft Office skills (Excel Word PowerPoint)

Ability to remain calm under pressure manage urgent cases and handle escalations effectively

Native Spanish fluent English

Preferably based in Madrid

Experience level:

2 years in dispatching or operations back-office roles (experience in maintenance environments is highly valued).

Qualifications:

High school diploma or equivalent. Training in logistics or operations is a plus.

What do we offer

Language platform
Wellbeing programme
Flexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted

Why join us

Because we dont settle we go further and multiply impact (10X Attitude).
Because we design every transformation around real customer value (Passionate About Customers).
Because we make things happen fast and smart not perfect but done (Go Go Go).
Because we believe the future belongs to those who rethink whats possible (Dare to Disrupt).
Because we win together diverse collaborative driven by one shared vision (One Goal One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.

Everything you are looking for and more Join our Iberia Service Team and take a pivotal role in ensuring that every maintenance and repair request runs smoothly from start to finish. You will be the operational linchpin overseeing and coordinating the activities of our dispatchers bridging service n...