Customer Service- Travel Insurance
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Advisor Travel Insuranc
We are looking for a professional and customer-focused Customer Service Advisor to deliver an excellent effortless experience throughout the travel insurance journey. Acting as the first point of contact you will support customers with policy purchases coverage queries medical screening mid-term adjustments app guidance and secure payments.
Key Responsibilities
Provide clear accurate and empathetic support via phone email webchat and app.
Guide customers through policy purchase explaining features cover and terms.
Manage mid-term adjustments and conduct medical screening in line with underwriting guidelines.
Handle enquiries on coverage claims processes and regulatory requirements.
Process secure payments and refunds in line with PCI standards.
Maintain accurate CRM records and ensure compliance with FCA GDPR and internal governance standards.
Identify customer needs support retention and promote digital self-service tools.
Meet KPIs including quality adherence AHT productivity CSAT first contact resolution and sales targets where applicable.
About You
Proven customer service experience ideally in insurance or a regulated environment.
Strong communication skills with the ability to simplify complex information.
High attention to detail and accuracy.
Comfortable working to performance targets without compromising service quality.
Confident using CRM systems and digital platforms.
Professional resilient and committed to delivering excellent customer outcomes.
If you are driven customer-centred and thrive in a fast-paced compliant environment we would welcome your application
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557Registered address : 3 More Lo ... View more
