Senior Facility Manager Facility Operations Manager

ABOUT CBRE GLOBAL WORKPLACE SOLUTIONS

CBRE Global Workplace Solutions (GWS) is part of the CBRE Group employing more than 140000 people worldwide. We deliver fully integrated real estate facilities and technology solutions for property owners occupiers and investors across the globe. As the worlds leading provider of workplace solutions operating in 50 countries GWS is committed to solving complex challenges at every stage of a facilitys lifecycle. Our vision is to be the preeminent vertically integrated globally capable real estate service firm.

We offer our employees the best conditions to grow both professionally and personally empowering them to realize their full potential throughout their careers.

Join us now in Oslo (hybrid role) and bring your unique talent and skills to our team!

Tasks

YOUR RESPONSIBILITIES

As a CBRE Account Management Manager you will oversee a team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organizations goals and strategies.

What Youll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the teams daily activities. Establish work schedules assign tasks and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify troubleshoot and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Requirements

YOUR PROFILE

• Bachelors Degree (or equivalent) preferred with 3-5 years of relevant working experience (In lieu of a degree a combination of experience and education will be considered)
• Ability to manage complex managed facility services across different clients & sites incl. full P&L
• Ability to guide the exchange of sensitive complicated and difficult information convey performance expectations and handle problems
• Leadership skills to motivate team impact on quality efficiency and effectiveness of the job discipline and department
• In-depth knowledge of relevant IT tools (Microsoft Office etc.)
• Experience in the areas of staffing selection training development coaching mentoring measuring appraising and rewarding performance and retention preferred
• Extensive organizational skills with a strong inquisitive mindset

Benefits

OUR BENEFITS

• A future proof job opportunity with guaranteed development prospects in one of the fastest growing FM markets worldwide
• A demanding role with a broad range of responsibilities and a high level of real management autonomy
• Work in an exceptionally motivated team
• Excellent training opportunities with internationally recognized state of the art certifications plus a structured onboarding through our Welcome Days
• Attractive compensation with annual increases a performance based bonus and many other additional benefits
• An international working environment with inspiring cross-border career opportunities
• A friendly and collegial atmosphere paired with a dynamic and creative working culture
• DIVERSITY OCCUPATIONAL SAFETY and WORK LIFE BALANCE are part of our lived values!

Do you need more reasons to join CBRE Check out our awards:

• TOP Company 2026 (Kununu)
• Commitment to Diversity and Talent Development Award 2025 (Datacloud Global Awards)
• Outstanding Contribution to Skills and Training Award 2025 (DCS Awards)
• Best Data Centre Operator 2025 (Data Centre World Awards)
• Best Places to Work 2024 (GlobeSt)
• Best Workplace for Wellbeing 2024 (Indeed)
• Best Company for Career Growth 2024 (Wall Street Journal)

ARE YOU THE PROCUREMENT DIRECTOR WE ARE LOOKING FOR

If yes please submit your CV (no cover letter needed) including your availability and salary expectations via our application system.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender sexual orientation marital or civil partner status pregnancy or maternity gender reassignment race color nationality ethnic or national origin religion or belief disability or age.

Applicant AI Use Disclosure

We value human interaction to understand each candidates unique experience skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions and we ask that candidates disclose any use of AI during the application and interview process.