IT Utility Analyst- Per Diem (Remote)
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Job Location:
Worcester, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Under the direction of the Director of IT Infrastructure or designee the IT Utility Analyst is responsible for the review validation and management of Information technology and telecommunications utility vendor services to ensure accurate billing contract compliance and cost control. This role serves as the subject-matter expert for telecom and IT -related invoices and vendor interactions providing analytical oversight of billing service inventory and vendor performance before invoices are approved for payment.
The IT Utility Analyst partners closely with IT Finance and Accounts Payable to identify discrepancies resolve billing issues and improve vendor management processes ensuring the organization only pays for valid and active services while making sure that crucial IT and telecom services are not interrupted due to missed payments.
This is a per diem non benefitted and 16 hour a week position.
Responsibilities
Review and analyze IT telecommunications and related utility invoices (voice data circuits mobile internet cloud connectivity) for accuracy contract compliance and service validity.
Validate billing against contracts rate cards service inventories circuit IDs phone numbers locations and billing periods.
Identify investigate and resolve billing discrepancies including overcharges duplicates inactive services and incorrect rates prior to invoice payment.
Serve as the primary point of contact for vendors managing inquiries escalations disputes and follow-up with large utility-style providers.
Maintain and reconcile service inventory to ensure billed services align with active services and business needs.
Partner with IT Finance and Accounts Payable to support invoice approvals and ensure appropriate controls are in place prior to payment.
Analyze spend trends and identify opportunities for cost optimization service consolidation or contract improvements.
Support contract renewals and vendor negotiations by providing billing history usage analysis and issue tracking.
Assist with the development and implementation of improved processes for telecom vendor management invoice review and documentation.
Document vendor issues resolutions and recurring billing concerns to support audit readiness and operational continuity.
Qualifications
Bachelors degree in Business Information Technology Finance or a related field or equivalent combination of education and experience.
24 years of experience in IT or telecom expense management IT vendor management utilities or a related analytical role.
Experience reviewing and reconciling complex vendor invoices and contracts.
Strong analytical and problem-solving skills with the ability to identify patterns discrepancies and process gaps.
Ability to work independently with minimal supervision and exercise judgment in vendor interactions and issue resolution.
Additional Information
Preferred Qualifications:
- Experience working with IT and telecom carriers utilities or large enterprise vendors.
- Familiarity with telecom services circuits mobile services or enterprise connectivity.
- Experience partnering with Finance or Accounts Payable to support invoice approval workflows.
- Experience in healthcare higher education or other complex enterprise environments
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
Welcome to UMass Chan Medical School, the commonwealth's first and only public academic health sciences center.
