Operations Manager, New Verticals
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Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Operations Manager New Verticals
Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.
Were looking for an Operations Manager New Verticals to join our London this role youll help us develop and scale strategic initiatives that drive operational excellence ensuring we maximise business profitability while delivering the best possible experience to our customers.
Get to know our Operations team what drives us how we work and what you can expect.
What Youll Be Doing
Youll be joining the Quality and Cost team within the New Verticals Strategy & Operations function. We are responsible for the strategy that drives service quality and cost-control balancing high-impact strategic problem-solving with the real-world execution of our ideas.
Heres what your day-to-day might look like:
Lead Strategic Initiatives: Design and implement operational frameworks that improve quality metrics and cost efficiency across our grocery and retail segments.
Drive Product Go-To-Market: Lead the execution of go-to-market processes for new partner product features ensuring smooth launches and scalable adoption.
Performance Management: Own the target-setting and OKR process for New Verticals providing regular performance reporting through weekly and monthly business reviews.
Operational Problem Solving: Conduct deep-dive analyses to identify why KPIs might be off-track and pull the necessary levers to bring performance back to standard.
Standardise Excellence: Develop scalable Standard Operating Procedures (SOPs) training programmes and tools that enable local teams to execute the central strategy effectively.
What Youll Need to Thrive
Essential
Operational Excellence: Significant experience (3 years) in a grocery or retail environment with a focus on driving operational improvement plans.
Analytical Rigour: A strong quantitative toolkit (Excel) and the ability to conduct 80/20 analysis to draw out actionable insights from complex data.
Influential Communication: Proven ability to persuade senior stakeholders and galvanise action across cross-functional teams like Commercial Product and Legal.
Strategic Execution: A unique blend of high-level strategic thinking and a roll-up-your-sleeves approach to on-the-ground operational implementation.
Decisiveness: Comfort making fast data-informed decisions in ambiguous fast-paced environments.
Nice to Have
A mix of site-level operations and central strategy implementation experience.
Experience driving strategic priorities across global remote teams.
Why Join Us
At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:
Make a visible impact every day
Your work directly improves experiences for customers partners and riders.
Learn fast in an entrepreneurial environment
Work close to the market with autonomy pace and real responsibility.
Build a career not just a role
Stretch yourself develop new skills and grow as the business evolves.
Deliver together in an inclusive culture
Collaborative values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shineour interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.
Diversity Equity and Inclusion
At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. Were committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.
If youre excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious supportive teams wed love to hear from you!
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
