Escalations Associate

About this role:

Wells Fargo is seeking an Escalations Associate. We believe in the power of working together because great ideas can come from anyone. Through collaboration any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role you will:

• Research and resolve escalated inquiries and complaints including review of in process closed or cancelled single loan or credit exceptions applications claims files or online transactions
• Determine appropriate course of action by conducting investigative steps to identify the issues research product information and process complex or corrective transactions online
• Review escalated inquiries and complaints that require special handling process complex or corrective transactions online and ensure resolution or negotiation of sensitive and time critical matters
• Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of investigative steps to identify and resolve issues terms conditions and contracts to ensure the process and documentation are in compliance with internal company requirements insurer guidelines investor requirements or government regulations
• Provide information to the management committee members agencies or business leaders related to the escalated inquiries and complaints

Required Qualifications:

• 6 months of Customer Contact within a Financial Services Environment Financial Services Operations Underwriting and Quality Assurance experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Bachelors Degree

Job Expectations:

• This position requires one or more regulatory licenses as required by applicable regulations. Candidates who do not currently hold the necessary licenses may be considered for employment; however obtaining the required licenses within the established timeframe following onboarding will be a condition of continued employment. Wells Fargo provides licensing support and sponsorship including access to study resources and training registration assistance and paid time for exam preparation to help ensure timely completion of all licensing requirements

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.