Marketing Expert – Marketing Operations & Safe Business 6 months fixed term contract

As Marketing Expert - Marketing Operations and Safe Business youll be at the heart of how we keep our marketing and communications safe clear and compliant - from obligation training and regulatory readiness through to control design and risk guidance.

In this 6 month fixed term contract youll play a key part in strengthening our risk culture uplifting our controls and empowering our most creative people to confidently deliver work that meets both brand and regulatory expectations.

What youll do

• Maintain effective Line 1 risk oversight by supporting the endtoend marketing risk rhythm including timely management of risk events issues reporting and control testing.
• Increase marketing risk capability and confidence by equipping teams with practical training tools and resources that enable clear understanding and consistent application of marketing and communications obligations.
• Reduce risk friction while protecting outcomes through the design implementation and continuous improvement of pragmatic controls that support safe efficient marketing delivery.
• Strengthen business decisions within risk appetite by acting as a trusted Line 1 advisor providing clear commercially balanced risk advice to crossfunctional partners.
• Improve efficiency consistency and control by streamlining workflows reducing manual processes and embedding risk requirements into platforms such as MRM and DAM.
• Deliver aligned workable risk solutions by collaborating closely with Legal Compliance ODCR Brand Product Audit and other 3LoD stakeholders.

What were looking for

• Experience in marketing risk or conduct risk. Preferably in regulated industries like banking insurance or financial services.
• Proven understanding of regulatory frameworks legal risk and approval governance for customer communications.
• Proven experience leading or contributing to event and issue management issue remediation control testing and audits
• Exceptional facilitation and communication skills. Youll run training sessions lead change with senior stakeholders and provide constructive clear feedback.
• Confidence influencing stakeholders with competing priorities including senior marketing legal and compliance partners
• Ability to balance commercial objectives with brand integrity and risk management
• High attention to detail with excellent written and verbal communication skills

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact: Skye Griffiths on

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications close Monday 2 March

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.

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