Senior Associate Program Management, College Operations

Mumbai - India

Monthly Salary: Not Disclosed

Experience Required: 3-5years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Senior Associate College Operations Student Success

Work Timings: 7:00 AM 4:00 PM (flexible shift when working out of Andheri)

Working Days: Monday to Friday (1st and 3rd Saturdays)

Work Mode: 100% On-site

Location: Designated College & IIDE Andheri Campus

About IIDE:

IIDE is Asias most trusted digital marketing institute offering government-recognised online offline and postgraduate programs. We empower students graduates and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About the Role:

As the Senior Associate College Operations Student Success at our designated partner colleges and Andheri campus you will play a pivotal role in overseeing end-to-end academic delivery and operational excellence for undergraduate programs. This role involves managing stakeholder coordination ensuring academic compliance enhancing student satisfaction and driving operational efficiency across batches. You will represent IIDE at partner colleges collaborate with faculty and institutional stakeholders and work with cross-functional teams to uphold high standards across program delivery and student experience.

What Youll Do:

Academic Planning & Stakeholder Coordination:

Oversee end-to-end academic and operational planning ensuring timely achievement of milestones from onboarding to graduation.

Own the complete student lifecycle focusing on engagement retention and satisfaction.

Drive batch-level CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score) to meet and exceed institutional benchmarks.

Collaborate with faculty-in-charge and academic teams to develop academic calendars schedule sessions allocate faculty and engage external trainers when required.

Coordinate with internal faculty visiting trainers and college SPOCs to ensure seamless academic delivery within approved budgets.

Operational Readiness & Academic Compliance:

Ensure classrooms LMS platforms Zoom sessions and digital tools are fully operational before each session.

Troubleshoot and escalate academic or technical issues to prevent disruptions.

Maintain accurate attendance records academic scores and assessment data across internal and external evaluations.

Coordinate examination logistics including paper collection evaluation follow-ups result collation and timely release in alignment with institutional timelines.

Conduct regular audits of academic records to ensure data integrity and compliance.

Student Support & Experience:

Serve as the primary point of contact for student queries related to academics scheduling and general concerns.

Conduct structured onboarding sessions and regular check-ins to ensure a seamless learning journey.

Monitor attendance participation and feedback trends to proactively address concerns.

Ensure 100% submission rate for CSAT and NPS feedback surveys through proactive communication and follow-ups.

Program Quality Reporting & Industry Engagement:

Track and report key performance indicators including attendance academic outcomes completion rates and student satisfaction metrics.

Leverage data-driven insights to identify improvement areas and implement actionable enhancements.

Work with faculty-in-charge to execute industry-aligned events such as masterclasses super sessions and workshops.

Represent IIDE at academic fairs college events and institutional forums to strengthen partnerships and brand presence.

Collaborate with college and industry stakeholders to enhance academic delivery and practical exposure.

Career Preparedness & Placement Support:

Support internship and placement processes in collaboration with faculty-in-charge and placement partners.

Guide students in résumé development interview preparation and career readiness initiatives.

Coordinate communication between students recruiters and internal teams during the placement cycle.

Monitor placement progress and proactively support efforts to achieve placement objectives.

Additional Duties:

Take on additional responsibilities within the scope of college operations and student success as directed by management.

Perform any other reasonable duties aligned with the broad scope of the position.

Who You Are:

Must-Have:

34 years of professional experience in academic coordination student support or academic operations preferably within education or ed-tech.

Proven experience managing stakeholder relationships across colleges faculty and students.

Excellent interpersonal and communication skills.

Strong analytical and problem-solving mindset with the ability to manage multiple priorities effectively.

Must be currently residing in Mumbai.

Should Have:

Proficiency in CRM systems ticketing tools and operational platforms.

Strong working knowledge of Microsoft Excel Google Sheets Word PowerPoint and Google Slides.

Experience in process optimization and driving operational efficiencies.

Ability to work in high-pressure fast-paced academic environments.

Nice to Have:

Prior experience working with undergraduate programs or university partnerships.

Certifications or training related to education management leadership or process improvement.

Experience in student mentorship career guidance or placement coordination.

Required Skills:

Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.

Senior Associate College Operations Student Success Work Timings: 7:00 AM 4:00 PM (flexible shift when working out of Andheri)Working Days: Monday to Friday (1st and 3rd Saturdays)Work Mode: 100% On-siteLocation: Designated College & IIDE Andheri CampusAbout IIDE:IIDE is Asias most trusted digital...

Senior Associate College Operations Student Success

Work Timings: 7:00 AM 4:00 PM (flexible shift when working out of Andheri)

Working Days: Monday to Friday (1st and 3rd Saturdays)

Work Mode: 100% On-site

Location: Designated College & IIDE Andheri Campus

About IIDE:

About the Role:

What Youll Do:

Academic Planning & Stakeholder Coordination:

Oversee end-to-end academic and operational planning ensuring timely achievement of milestones from onboarding to graduation.

Own the complete student lifecycle focusing on engagement retention and satisfaction.

Drive batch-level CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score) to meet and exceed institutional benchmarks.

Collaborate with faculty-in-charge and academic teams to develop academic calendars schedule sessions allocate faculty and engage external trainers when required.

Coordinate with internal faculty visiting trainers and college SPOCs to ensure seamless academic delivery within approved budgets.

Operational Readiness & Academic Compliance:

Ensure classrooms LMS platforms Zoom sessions and digital tools are fully operational before each session.

Troubleshoot and escalate academic or technical issues to prevent disruptions.

Maintain accurate attendance records academic scores and assessment data across internal and external evaluations.

Coordinate examination logistics including paper collection evaluation follow-ups result collation and timely release in alignment with institutional timelines.

Conduct regular audits of academic records to ensure data integrity and compliance.

Student Support & Experience:

Serve as the primary point of contact for student queries related to academics scheduling and general concerns.

Conduct structured onboarding sessions and regular check-ins to ensure a seamless learning journey.

Monitor attendance participation and feedback trends to proactively address concerns.

Ensure 100% submission rate for CSAT and NPS feedback surveys through proactive communication and follow-ups.

Program Quality Reporting & Industry Engagement:

Track and report key performance indicators including attendance academic outcomes completion rates and student satisfaction metrics.

Leverage data-driven insights to identify improvement areas and implement actionable enhancements.

Work with faculty-in-charge to execute industry-aligned events such as masterclasses super sessions and workshops.

Represent IIDE at academic fairs college events and institutional forums to strengthen partnerships and brand presence.

Collaborate with college and industry stakeholders to enhance academic delivery and practical exposure.

Career Preparedness & Placement Support:

Support internship and placement processes in collaboration with faculty-in-charge and placement partners.

Guide students in résumé development interview preparation and career readiness initiatives.

Coordinate communication between students recruiters and internal teams during the placement cycle.

Monitor placement progress and proactively support efforts to achieve placement objectives.

Additional Duties:

Take on additional responsibilities within the scope of college operations and student success as directed by management.

Perform any other reasonable duties aligned with the broad scope of the position.

Who You Are:

Must-Have:

34 years of professional experience in academic coordination student support or academic operations preferably within education or ed-tech.

Proven experience managing stakeholder relationships across colleges faculty and students.

Excellent interpersonal and communication skills.

Strong analytical and problem-solving mindset with the ability to manage multiple priorities effectively.

Must be currently residing in Mumbai.

Should Have:

Proficiency in CRM systems ticketing tools and operational platforms.

Strong working knowledge of Microsoft Excel Google Sheets Word PowerPoint and Google Slides.

Experience in process optimization and driving operational efficiencies.

Ability to work in high-pressure fast-paced academic environments.

Nice to Have:

Prior experience working with undergraduate programs or university partnerships.

Certifications or training related to education management leadership or process improvement.

Experience in student mentorship career guidance or placement coordination.

Required Skills:

Company Industry

IT Services and IT Consulting

Key Skills

Crisis Management
Microsoft Word
Office Experience
Conflict Management
Constant Contact
Microsoft Powerpoint
Research Experience
Salesforce
Administrative Experience
Public Speaking
Google Suite
Writing Skills

Apply Now

About Company

IIDE

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Senior Associate Program Management, College Operations

Mumbai - India

Job Summary

About IIDE:

About the Role:

What Youll Do:

Who You Are:

About IIDE:

About the Role:

What Youll Do:

Who You Are:

Company Industry

Key Skills

About Company

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